Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylee LeVan

Irmo,SC

Summary

I have worked in customer service for four years. I love people. I am a very extroverted person. I thrive in social environments. I have a lot experience training other employees when newly hired. I have helped with scheduling, also running customer service at publix by working at the desk. I love working with other people and getting to know everyone.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
Irmo Sc
01.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

S&S Aviation
Winnsboro, SC
08.2023 - 02.2024

Managed and organized student paperwork and was responsible for counting till. Scheduled student lessons.

Kitchen Staff, Cashier

Tropical Smoothie.
Irmo, SC
07.2022 - 05.2023
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Education

Counseling - Counseling Psychology

Charleston Southern
Charleston, South Carolina

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Call management
  • Appointment scheduling
  • Team development
  • Staff training

Certification

Private pilot license

Personal training license

Timeline

Receptionist

S&S Aviation
08.2023 - 02.2024

Kitchen Staff, Cashier

Tropical Smoothie.
07.2022 - 05.2023

Customer Service Representative

Publix
01.2020 - Current

Counseling - Counseling Psychology

Charleston Southern