Kaylee Majors
Arcadia,KS
Summary
Dynamic leader with a proven track record at Sonic and Walmart, excelling in customer service and team collaboration. Mastered quick learning and organization. Enhanced team productivity and customer satisfaction through effective communication and a strong work ethic. Skilled in elevating service delivery and optimizing team performance.
Overview
11
11
years of professional experience
Work History
Car Hopper
Sonic
Fort Scott, KS
05.2024 - Current
- Balanced orders on trays and delivered them to cars.
- Memorized orders in high-traffic times.
- Promoted a safe work environment by adhering to proper food safety guidelines during all aspects of order fulfillment process.
- Boosted revenue with upselling techniques, suggesting additional menu items or special promotions to customers.
- Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
- Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
Team Leader
Walmart
Fort Scott, KS
04.2018 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Manager
Sonic
Fort Scott, KS
10.2013 - 04.2018
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate Of Applied Science - General
Fort Scott Community College
Fort Scott, KS05.2018
General
Fort Scott Sr High School
Fort Scott, KS05.2016
Skills
- Quick Learner
- Cleanliness
- Organization
- Memory retention
- Efficient work
- Friendly Attitude
- Excellent customer service
- Strong Work Ethic
- Fast and Efficient
- Good Communication
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Goal-Oriented
Timeline
Car Hopper
Sonic
05.2024 - Current
Team Leader
Walmart
04.2018 - 05.2024
Manager
Sonic
10.2013 - 04.2018
Associate Of Applied Science - General
Fort Scott Community College
General
Fort Scott Sr High School