Kaylee Mapes
Pueblo West,CO
Summary
Dynamic hospitality professional with a proven track record at Texas Roadhouse, excelling in time management and clear communication. Enhanced guest experiences through strategic seating and efficient order processing. Recognized for attention to detail and innovative menu planning, contributing to a 20% increase in customer satisfaction. Skilled in cleaning and sanitizing, ensuring compliance and safety.
Offering positive attitude and strong desire to learn and grow within hospitality industry. Brings ability to quickly adapt and understand importance of maintaining clean and organized dining area. Ready to use and develop multitasking and time management skills in a waitress role.
Overview
2
2
years of professional experience
Work History
Busser
Texas Roadhouse
Pueblo, CO
11.2024 - Current
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing and resetting tables during busy shifts.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
Expeditor
Texas Roadhouse
Pueblo, CO
11.2024 - Current
- Coordinated timely food delivery to ensure exceptional dining experiences.
- Managed inventory levels, minimizing shortages and waste during peak hours.
- Communicated effectively with kitchen staff to streamline order processing.
- Implemented organization strategies for efficient workstation setup and cleanliness.
Host
Thunderzone Pizza
Pueblo West, CO
02.2024 - 10.2024
- Greeted and seated guests in a timely manner to enhance customer experience.
- Managed reservation system to optimize seating arrangements during peak hours.
- Handled guest inquiries and complaints, providing effective solutions to enhance satisfaction.
- Assisted in maintaining cleanliness and organization of dining area for optimal ambiance.
- Developed strategies to improve guest turnover rates during busy shifts through efficient seating management.
Cook
Thunderzone Pizza
Pueblo West, CO
02.2024 - 10.2024
- Prepared high-quality meals in accordance with established recipes and standards.
- Maintained cleanliness and organization of kitchen areas to ensure safety and compliance.
- Assisted in menu planning, contributing innovative ideas for seasonal dishes.
Server
Shiver and Shake
Pueblo West, CO
04.2024 - 08.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed food and beverage orders efficiently, maintaining accurate and timely service flow.
- Trained new team members on menu items and service protocols, enhancing team performance.
Education
High School Diploma -
Pueblo West High School
Pueblo West, COSkills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
Timeline
Busser
Texas Roadhouse
11.2024 - Current
Expeditor
Texas Roadhouse
11.2024 - Current
Server
Shiver and Shake
04.2024 - 08.2024
Host
Thunderzone Pizza
02.2024 - 10.2024
Cook
Thunderzone Pizza
02.2024 - 10.2024
High School Diploma -
Pueblo West High School