Kaylee May

• Lead group sessions, providing clients with life skills and activities for practical application.
• Document and chart client progress and session outcomes.
• Create monthly activity calendars and coordinate special events.
• Manage purchase orders, collect receipts, and reconcile transaction records.
• Transport clients to and from their houses to the destinations.
• Teach and support daily living skills (cooking, cleaning, personal hygiene, money management)
• Help clients practice coping strategies for managing symptoms of mental illness.
• Work with clients on individualized treatment plans.
• Communicate regularly with clinical supervisors, case managers, or treatment teams.
• Help clients recognize early warning signs of a mental health crisis.
• Provide de-escalation support if clients become distressed or agitated.
• Key Skills include: Patience, empathy, communication, problem-solving, cultural competence and basic understanding of mental health conditions

• Assisted patients with daily living activities to support rehabilitation goals.
• Conducted routine rounds to ensure patient safety and wellbeing.
• Responsible for any charting on clients

• Greeted and assisted patients in a professional, friendly manner to ensure a positive patient experience.
• Scheduled patient appointments, managed physician calendars, and coordinated follow-up visits.
• Verified insurance coverage, processed authorizations, and handled billing inquiries.
• Answered high-volume incoming calls, addressed patient questions, and routed calls appropriately.
• Managed patient check-in and check-out processes, including collecting co-pays and necessary paperwork.
• Maintained accurate patient records and ensured timely data entry into the medical system.
• Collaborated with medical staff to ensure smooth patient flow and timely care delivery.
• Provided administrative support to physicians, nurses, and office staff as needed.

NURSE TECH:

• Prepared patients for examinations by obtaining medical histories, performing pre-exam screenings, and documenting vital signs.
• Conducted preliminary diagnostic tests such as vision screenings, eye pressure checks, and dilation procedures.
• Assisted ophthalmologists and optometrists during patient exams and minor procedures.
• Educated patients on pre- and post-operative care instructions and medication usage.
• Maintained cleanliness and proper setup of examination rooms and medical equipment.
• Accurately documented patient information into the electronic medical record (EMR) system.
• Managed patient flow to ensure efficient scheduling and minimal wait times.
• Assisted with inventory management and ordering of clinical supplies.

• Provided daily care, support, and supervision to residents.
• Assisted with transportation, personal care, meal preparation, medication documentation, and facility housekeeping.