Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Merritt

Hendersonville,TN

Summary

Dynamic customer service professional with a proven track record at Dillard's, excelling in complaint resolution and client relations. Skilled in data entry and active listening, I enhance customer experiences and foster loyalty through effective communication and problem-solving. Committed to delivering exceptional service and optimizing operational efficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Dillard's
Madison Tn
10.2023 - 04.2026
  • Assisted customers with inquiries, providing timely and accurate information regarding products and services.
  • Resolved customer complaints effectively, ensuring satisfaction and fostering positive relationships.
  • Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
  • Collaborated with team members to enhance service delivery and improve customer experience.

Receptionist

Attitudes Salon
Hendersonville, TN
08.2018 - 10.2023
  • Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
  • Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
  • Coordinated with stylists to streamline appointment bookings and optimize daily schedules.
  • Maintained accurate records of client information and service history using salon management software.

Education

High School Diploma -

Beech High School
Hendersonville, TN
06-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint handling
  • Conflict resolution
  • Payment processing
  • Client relations
  • Scheduling
  • Follow-up skills

Timeline

Customer Service Representative

Dillard's
10.2023 - 04.2026

Receptionist

Attitudes Salon
08.2018 - 10.2023

High School Diploma -

Beech High School