Kaylee Mink
Indianapolis
Summary
Seeking a full time position that will enable me to use my skills and abilities to the fullest capacity and be able to learn something new everyday as well as give me the opportunity for advancement. I bring multiple years of customer service experience as well as a positive attitude to all my personal and professional tasks.
Overview
18
18
years of professional experience
Work History
Senior Donor Specialist Driver
Versiti Blood Center
06.2021 - Current
- Screened potential donors for eligibility, ensuring safe and compliant donation procedures.
- Boosted donor satisfaction and loyalty by consistently acknowledging their contributions and recognizing milestones in their donation journey.
- Collaborated with team members to ensure smooth daily operations and exceptional donor experiences.
- Facilitated efficient donor processing by managing appointment scheduling and maintaining accurate records.
- Provided compassionate support to first-time donors, easing anxieties and creating positive experiences.
- Participated in ongoing professional development opportunities that increased knowledge of advances within the field as well as improved job performance.
- Maintained a clean and safe environment by adhering to strict sanitation protocols and industry standards.
- Educated potential donors on the requirements, benefits, and process of donating blood or plasma products during outreach events.
- Conducted thorough pre-donation interviews that ensured adherence to safety guidelines while making donors feel comfortable sharing their medical history.
Preschool Teacher
Town Center
07.2019 - Current
- Assist with developmental skills
- Provide students with clean and safe environment
- Plan daily lessons
- Communicate with parents/guardians as well as associates everyday
- Clean classroom when needed
Administrative Assistant
Test Gauge and Backflow Supplies
10.2020 - 02.2021
- Organize and direct phone calls
- Provide information by answering questions and requests
- Maintain supplies inventory by checking stock to determine inventory level
- Carry out administrative duties, including but not limited to: filing, typing, binding, and scanning
Customer Service representative
Hirata Corporation of America
07.2018 - 07.2019
- Direct all calls to correct party
- Handle assisting with invoices
- Data entry
- Communicate with vendors via email
Administrative Assistant
Electronic Recyclers International
01.2013 - 07.2018
- Direct calls to correct party
- Handle walk-ins
- Process accounts receivable/payable
- Data entry
- Complete duties assigned by managers and human resources
- Responsible for warehouse and office supply logistics
- Communicate with vendors to organize delivery of materials used in processing
Assistant Manager
Burger King
01.2007 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Certified Phlebotomist -
Indiana School of Phlebotomy
Indianapolis, IN05.2020
Certified Medical Assisting -
Kaplan College
Indianapolis, IN07.2011
High School Diploma -
Monrovia High School
Monrovia, IN05.2010
Skills
- CPR
- Microsoft Office Suite
- Administrative Support
- Customer Service
- Communication (written and verbal)
- Accurate Data Entry
- Quickbooks
Timeline
Senior Donor Specialist Driver
Versiti Blood Center
06.2021 - Current
Administrative Assistant
Test Gauge and Backflow Supplies
10.2020 - 02.2021
Preschool Teacher
Town Center
07.2019 - Current
Customer Service representative
Hirata Corporation of America
07.2018 - 07.2019
Administrative Assistant
Electronic Recyclers International
01.2013 - 07.2018
Assistant Manager
Burger King
01.2007 - 01.2013
Certified Phlebotomist -
Indiana School of Phlebotomy
Certified Medical Assisting -
Kaplan College
High School Diploma -
Monrovia High School
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