Kaylee Murphy
Tewksbury,MA
Summary
Dynamic Assistant Manager skilled in effective communication, customer relations, and team collaboration. Proven ability to enhance operational efficiency and mentor staff. Ready to contribute to creating memorable guest experiences. Gifted in resolving conflicts, managing time effectively, and handling simultaneous tasks. Good relationship-builder, communicator, and problem-solver with a highly organized nature.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Breakout Games
Woburn, Massachusetts
05.2023 - Current
- Assisted in managing daily operations of escape room experiences.
- Trained new employees on company procedures and customer service standards.
- Maintained inventory of supplies and equipment.
- Facilitated communication between management and staff to enhance teamwork.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Game Master
Breakout Games
Woburn, MA
08.2020 - Current
- Greet guests in lobby
- Lead the guests into game room and give an introduction to the room
- Tell the guests all the rules of the room
- Answer any questions the guests have
- Give hints during the game (as needed)
- Make sure the guests don't break anything in the room
- Ensure the guests have a safe and pleasant experience
- Sanitize the rooms before each game
- Reset the rooms before each game
- Print and laminate replacement clues
- Make small and quick repairs as needed
Team Leader
Jumpstart AmeriCorps
Lowell, Massachusetts
09.2023 - 04.2024
- Coordinated volunteer activities and ensured effective communication among members.
- Oversaw project implementation, ensuring alignment with organizational goals and values.
- Mentored team members, providing guidance and support in their roles.
- Maintained a positive work environment that promoted collaboration between team members.
- Developed engaging lesson plans tailored to diverse learning styles.
- Implemented classroom management strategies to maintain a positive learning atmosphere.
- Organized educational activities that promoted creativity and critical thinking skills.
Childcare Assistant
Happyfeet Daycare
Tewksbury, MA
04.2021 - 05.2021
- Monitored children's play activities to verify safety and wellness
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps
- Established and maintained safe play environment for children
- Enforced rules to teach good manners and maintain safe environment
- Maintained neat environment by organizing toy bins and bookshelves
- Secured indoor and outdoor premises to protect children
- Organized and planned age-appropriate reading, crafts and music lessons
Education
High School Diploma -
Tewksbury Memorial Highschool
Tewksbury06.2021
Some College (No Degree) - Psychological Sciences
Northern Arizona University
Flagstaff, AZBachelor of Arts - Psychology
University of Massachusetts, Lowell
Lowell, MA12-2025
Skills
- Effective Communicator
- Patient
- Active Listener
- Customer Relations
- Friendly
- Positive Attitude
- Hard Worker
Timeline
Team Leader
Jumpstart AmeriCorps
09.2023 - 04.2024
Assistant Manager
Breakout Games
05.2023 - Current
Childcare Assistant
Happyfeet Daycare
04.2021 - 05.2021
Game Master
Breakout Games
08.2020 - Current
High School Diploma -
Tewksbury Memorial Highschool
Some College (No Degree) - Psychological Sciences
Northern Arizona University
Bachelor of Arts - Psychology
University of Massachusetts, Lowell