Ketzia Palacio-Martinez
Dallas
Summary
Highly motivated sales professional dedicated to building a loyal clientele through exceptional delivery of customer service. Hardworking and passionate seeker, eager to develop and adapt to any work environment. Effective communicator with coworkers. Great negotiation skills that benefit margins while keeping customers happy. Works with customers to facilitate and accommodate any needs. Able to operate very well individually or with a team. Prioritizes needs that are necessary while not becoming unfocused and distracted. Passionate about getting jobs done quickly and efficiently. Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
5
5
years of professional experience
Work History
Assistant Manager
First Cash
08.2021 - Current
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business and while taking in consideration the customers needs.
- Made loans on jewelry, electronics, clothing and tools after closely inspecting item values, collecting payments or tangible property as collateral.
- Experience in handling the cash drawers operations for myself and fellow coworkers which include opening and closing drawers(counting the money before, mid-day, and after shift every day).
- Maintained a clean, organized, and secure store environment to ensure smooth operations and successful days for the business and customers.
- Developing strong relationships with the customers to help the business grow and keep them coming back feeling welcomed every time.
- Able to count high currency quickly and efficiently While still being able to identify any counterfeit bills.
- Experience in training new coworkers of the daily procedures that are required.
- Always greeting every customer who steps in making sure they feel welcomed and comfortable.
- Maintaining daily paperwork neat and organized.
- Able to work under pressure when rushes are happening.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Sales Associate
Dollar Tree
06.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal and maintain customers engagement.
- Multitasking in keeping store clean and organized while still going back to cashier register when needed for quick services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Always maintained a clean work environment for workers to have smooth procedures.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Applied Science - Business
Brookhaven Community College
Dallas, TX06.2021
High School Diploma -
Thomas Jefferson High School
Dallas, TX06.2021
Skills
- Effective communicator
- Cash handling
- Inventory management
- Sales negotiation
- Strategic thinking
- Customer service
- Teamwork
- Multitasking
- Compassionate
- Organizational skills
- Excellent time management
- Telephone etiquette
- Handling high-pressure situations
- Attentive learner
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Assistant Manager
First Cash
08.2021 - Current
Sales Associate
Dollar Tree
06.2021 - 08.2021
Associate of Applied Science - Business
Brookhaven Community College
High School Diploma -
Thomas Jefferson High School