Kaylee Nicholas
Youngsville,LA
Summary
Detail-oriented Universal Banker with strong communication skills, dedicated to cultivating customer relationships. Proficient in time management and operational efficiency, ensuring accurate and efficient transaction processing and making sure that customers are getting the best our of their banking experience.
Overview
11
11
years of professional experience
Work History
Universal Banker
B1BANK
Lafayette, LA
11.2021 - Current
- Facilitated customer transactions, ensuring accuracy and efficiency during account openings and deposits.
- Assisted clients in selecting appropriate financial products tailored to individual needs and goals.
- Cultivated strong relationships with customers through proactive engagement and personalized service solutions.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Customer Service Associate
Lowe's
New Iberia, LA
12.2017 - 11.2021
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Processed customer orders and returns accurately, improving overall satisfaction levels.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Processed customer transactions efficiently using point-of-sale systems.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
Assistant Store Manager
Dollar General
New Iberia, LA
10.2014 - 12.2017
- Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a productive team environment.
- Coordinated inventory management processes, optimizing stock levels and reducing shrinkage.
- Developed schedules for staff coverage, balancing operational needs with employee availability.
Education
Business Administration And Management
LSUE
Eunice, LASkills
- Strong written and oral communications
- Time management
- Cash handling
- Developing customer relationships
- Team collaboration
- Training and coaching
- Organized
- Product knowledge
Timeline
Universal Banker
B1BANK
11.2021 - Current
Customer Service Associate
Lowe's
12.2017 - 11.2021
Assistant Store Manager
Dollar General
10.2014 - 12.2017
Business Administration And Management
LSUE