Khatira Yousafi

Universal Banker

American Community Bank

09.2023 - Current

Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.