Kaylee Nichols
Huntsville,USA
Summary
IT professional with a double major in Cybersecurity and Computer Information Systems, set to graduate in May 2025. Recently awarded Secret Clearance (August 2024) and preparing for CompTIA Security+ certification. Experienced in troubleshooting, diagnosing, and maintaining computer systems and networks, with a focus on providing exceptional customer service and support. Skilled in using ITSM tools, incident management, and ensuring optimal system performance. Available for part-time work during the final semester (January-April) and open to transitioning to full-time after graduation.
Overview
2
2
years of professional experience
Work History
IT Operations Intern
Radiance Technologies
Huntsville, AL
06.2024 - Current
- Utilized ITSM tools (Manage Engine) to manage incidents, including logging, updating, and closing tickets in compliance with Service Level Agreements (SLAs)
- Diagnosed and resolved issues related to Windows systems and applications
- Evaluated and mitigated issues related to Windows hardware, software, and network connectivity, escalating to advanced support as needed
- Coordinated with over 70 project sponsors and contract managers to ensure proper documentation for CMMC (Cybersecurity Maturity Model Certification) compliance, facilitating the preparation and review of all required materials
- Managed communication with over 200 employees to ensure removable storage devices were accurately labeled with classification stickers, for CMMC compliance
- Assisted in setting up new user accounts, configuring email, and installing necessary software
- Performed routine maintenance and upgrades on desktops and laptops including hardware repairs and installations
IT Intern
The University of Tennessee Southern
Pulaski, TN
01.2023 - 04.2024
- Installed and configured new systems and user accounts, including hardware, software, and network connectivity to meet university technical requirements
- Provided direct customer support, troubleshooting and resolving hardware and software issues via phone, email, and in-person interactions
- Managed the installation and configuration of audio-visual equipment for meetings and video conferencing tools
- Diagnosed and resolved vulnerabilities in the university's network, utilizing Barracuda and other security tools to enhance system performance and security
Education
Bachelor of Science - Cybersecurity & Computer Information Systems
The University of Tennessee - Southern
Pulaski, TN05.2025
Skills
- Technical Support
- Incident Management
- Customer service
- Hardware installation
- Software Installation
- Network Administration
- System Administration
- Active Directory
- Virtual Desktop Infrastructure (VDI)
- Windows troubleshooting
Certification
- Secret Security Clearance, 08/01/24
- CompTIA Security+, In progress, expected completion by graduation
Community outreach
• Huntsville Young Professionals November 2024 – Present • Criminal Justice Association 2022- Present • Bank of Frankewing Student Advisory Board November 2023-May 2024 • Pulaski Boys and Girls Club Volunteer, May 2022-July 2022
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridSimilar Profiles
Katherine HaleKatherine Hale
Security Specialist at Radiance TechnologiesSecurity Specialist at Radiance Technologies
Hieu Ethan DoanHieu Ethan Doan
Network Engineer Intern at Radiance TechnologiesNetwork Engineer Intern at Radiance Technologies
CHARLES MARTINEZCHARLES MARTINEZ
All Source Analyst at Radiance TechnologiesAll Source Analyst at Radiance Technologies