KAYLEE NIELSON
West Jordan
Summary
Dynamic Office Manager with over 4 years of experience in administrative support and office management. Proven expertise in HR responsibilities, including insurance onboarding, payroll processing, and managing accounts receivable and payable. Strong ability to foster and maintain client relationships, ensuring seamless communication and satisfaction. Committed to enhancing operational efficiency and contributing to team success through effective organizational skills and attention to detail.
Overview
9
9
years of professional experience
Work History
Office Manager
Peppertree Kitchen and Bath Inc.
West Jordan, UT
10.2023 - Current
- Achieved timely payroll processing for 36 employees through effective schedule management. Enhanced office operations by organizing functions that improved team collaboration. Delivered consistent support in managing daily office activities.
- Facilitated communication between departments ensuring a better customer experience.
- Developed a paperless filing system for records ensuring easier access for multiple departments and improved efficiency.
- Facilitated comprehensive onboarding processes for more than 10 new employees to enhance workforce readiness.
- Delivered accurate weekly reports on accounts payable and receivable, contributing to streamlined financial operations. Facilitated monthly reconciliations and ACH transfers, enhancing overall efficiency.
- Supported office management tasks such as coordinating employee schedules or preparing reports as needed.
- Served as an invaluable resource for colleagues by sharing knowledge about company procedures, software applications, and best practices in office management.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and MineralHR enhancing overall efficiency in daily tasks.
Marketing Intern
Cariloha
Kauai, HI
01.2023 - 10.2023
- Drove sales and increased quarter over quarter profits.
- Marketing a local store to create store interest.
- Managed store locations, overseeing inventory, and deposits.
- Analyzed sales data to reach daily and monthly goals.
- Developed engaging social media content strategies to enhance brand visibility across multiple platforms.
- Conducted market research to support content development and identify audience preferences.
- Provided regular reports on social media performance, highlighting key insights and recommendations for improvement.
Insurance Agent
Farmers Insurance
West Jordan, UT
10.2019 - 01.2023
- Managed over 2,000 active policies.
- Conducted market research to keep policy holders informed.
- Generated leads and met with potential clients for insurance needs.
- Managed daily operations, customer relations and commercial clients.
- Assisted clients who had claims, policy inquires or client billing.
Associate/ Ops Specialist
The Gap Company
Lehi, UT
05.2017 - 10.2019
- Assisting Customers, managing fitting rooms.
- Helping with weekly shipments, merchandising and designing store fronts.
- Promoted to Ops Specialist, handling customer orders, and stock room inventory.
- Promoted to key holder, managing employee's, handling deposits and tills, and overseeing opening and closing procedures.
Education
Bachelors of Science - Psychology
University of Utah
Salt Lake City, UT01-2022
Skills
- Word, Excel, Powerpoint, 10 Key, Typing and Computer Data Input
- Office Administration and Office Management
- Content Marketing, Creativity, Sales Strategies, Data analysis, Content Creation
- Leadership, Research, Customer Relations
- SalesForce
- Payroll, Quickbooks, Invoicing, and Insurance benefits
- Client relationships and retention
- Team leadership
Timeline
Office Manager
Peppertree Kitchen and Bath Inc.
10.2023 - Current
Marketing Intern
Cariloha
01.2023 - 10.2023
Insurance Agent
Farmers Insurance
10.2019 - 01.2023
Associate/ Ops Specialist
The Gap Company
05.2017 - 10.2019
Bachelors of Science - Psychology
University of Utah