Kaylee Orbeck
Maple Grove,MN
Summary
Knowledgeable Health Unit Coordinator with background in health unit coordination and history of effectively managing patient records and departmental communications. Proven ability to enhance operational efficiency through proactive problem-solving and effective communication with medical staff. Demonstrated proficiency in patient scheduling and electronic health record management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Allina Health Restorative Suites
Plymouth, MN
08.2023 - Current
- Coordinated patient admissions, discharges, and transfers to optimize workflow efficiency.
- Managed medical records and ensured compliance with privacy regulations.
- Scheduled appointments and coordinated communication between healthcare providers and patients.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Reduced instances of medication errors by carefully coordinating with pharmacy staff to verify prescriptions against patient records.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Trained new staff on unit protocols and departmental procedures for consistency in care delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assembled and maintained patient medical records and other documents related to patient care.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Health Unit Coordinator
St. Therese of New Hope
New Hope, MN
07.2017 - 08.2018
- Assisted in maintaining inventory of medical supplies to support unit operations.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Improved accuracy of medical records by diligently entering patient information and updating charts to ensure up-to-date healthcare data.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Associate of Science - Health Information Technology
Anoka Technical College
Anoka, MN12-2026
Skills
- Critical thinking
- Records management
- Professionalism and ethics
- Patient registration
- Excellent written, verbal, and presentation skills; excellent business judgement, decision making, and business savvy
- Strong PC skills, data entry, and database systems
- Computer skills include Microsoft office, Outlook, and Excel
- Previous experience in the handling of patient health information and/or medical records
- Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task
Certification
- Health Unit Coordinator, We Care Online - June, 2017
- Certified Nursing Assistant, Red Cross of MN - May, 2009
Timeline
Health Unit Coordinator
Allina Health Restorative Suites
08.2023 - Current
Health Unit Coordinator
St. Therese of New Hope
07.2017 - 08.2018
Associate of Science - Health Information Technology
Anoka Technical College