Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Osborn

Beaverton,OR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative/ Quality Control

United Salad
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Promptly responded to inquiries and requests from customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Lyft Driver

Lyft
12.2022 - 02.2023
  • Maintained a safe work environment by adhering to safety regulations and protocols during all lift driving tasks.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Stocking Associate

Walmart
04.2022 - 09.2022
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Operated pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.

Education

Bachelor of Science - Psychology

Colorado Technical University
Colorado Springs, CO
08.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Conflict Resolution
  • Microsoft Excel
  • Quality Control
  • Client Relations
  • Follow-up skills

Timeline

Customer Service Representative/ Quality Control

United Salad
08.2023 - Current

Lyft Driver

Lyft
12.2022 - 02.2023

Stocking Associate

Walmart
04.2022 - 09.2022

Bachelor of Science - Psychology

Colorado Technical University

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Kaylee Osborn