Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Pharmacy
03.2023 - Current
Managing inventory, reducing medication shortages through proactive ordering
Offering compassionate support to patients
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
Performed administrative duties such as filing, data entry, answering phones
Worked with insurance companies to process claims, resolve problems and obtain payments
Caregiver
Trinity Services
09.2022 - 02.2023
Assisting clients with daily activities, enhancing their quality of life and independence
Implementing personalized care plans, adapting to changing needs
Maintaining a safe and clean living environment
Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor
Shift Leader
Burger King
01.2020 - 01.2022
Lead and motivate team to exceed performance targets
Implement efficient workflows, resulting in improved customer satisfaction and reduced wait times
Mentor new hires, and create a positive work environment to boost morale and productivity
Address customer concerns promptly, resolving issues to maintain positive store feedback
Education
Some College - Radiology
University Of Saint Francis
Joliet, IL
High School Diploma -
Wilmington High School
Wilmington
05.2021
Skills
Problem-solving skills
Customer service
Team building
Time management
Empathy and patient
Multitasking and organization
Insurance billing
Patient confidentiality
Certification
Licensed Pharmacy Technician - State Boards of Pharmacy.
Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
First Aid/CPR/AED Instructor Certification – Red Cross.
Certified Pharmacy Technician at Reception and Medical Center (DOC/State of Florida)Certified Pharmacy Technician at Reception and Medical Center (DOC/State of Florida)