Kaylee Pedersen
Victorville,CA
Summary
While I have built up a list of professional skills over the past 10 years in a business setting, I have discovered a stronger desire to take on a leader/mentor role in my former and current position. While my work ethic is strong and noted by my employees, they naturally come to me for personal advice as they describe my nature to be "inviting". I have discovered that while I love the "hustle and bustle" of a task oriented position, I strongly favor the times in which I feel I am making a difference in someones personal life and improve their mental health and encourage them to achieve their own goals and dreams.
Overview
6
6
years of professional experience
Work History
Office Manager
Valley Collision Center
08.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client and employee inquiries or concerns.
- Updated reports, managed accounts, and generated reports for company database.
- Increased productivity of bookkeeping team by providing ongoing training and support on accounting software and best practices.
- Streamlined HR operations by automating manual tasks and adopting suitable HR software solutions.
- Mentored new team members and helped them gain an understanding of the business and their purpose of their role.
Branch Manager
Enterprise Rent-A-Car
01.2018 - 08.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced mentee performance for over 15 employees by providing personalized guidance and support.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Education
Bachelor of Arts - Business Management
Concordia University Irvine
Irvine, CA12.2017
Timeline
Office Manager
Valley Collision Center
08.2020 - Current
Branch Manager
Enterprise Rent-A-Car
01.2018 - 08.2020
Bachelor of Arts - Business Management
Concordia University Irvine
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