Kaylee Porter
Farmington,UT
Summary
Accomplished manager delivering exceptional customer service and process improvements. Known for strong leadership in conflict resolution and team performance optimization, contributing to enhanced operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Manager
Texas Roadhouse
Bountiful, Utah
10.2021 - Current
- Developed and implemented training programs to enhance staff skills and performance.
- Facilitated team meetings to promote communication and collaboration among staff.
- Managed inventory levels to ensure availability of products while minimizing waste.
- Handled guest relations and customers.
- Lead shifts and worked as a team to make sure food was handled properly while still arriving to guests quickly.
- Optimized scheduling processes to improve labor efficiency and meet customer demand.
- Conducted regular performance evaluations to identify growth opportunities for team members.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Streamlined operational procedures to reduce errors and improve overall efficiency.
- Led recruitment efforts to attract top talent and maintain a strong team.
- Monitored compliance with health and safety regulations to ensure a safe work environment.
- Trained new hires on company policies and procedures to ensure consistent service delivery.
- Analyzed customer feedback to identify areas for service enhancement and implement changes.
- Collaborated with other departments to align goals and improve overall performance.
- Resolved conflicts among staff to foster a positive and productive work environment.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified needs of customers promptly and efficiently.
Education
Farmington High School
Farmington, UTSkills
- Employee training
- Performance evaluation
- Inventory management
- Customer service
- Leadership development
- Shift scheduling
- Work prioritization
- Process improvement
- Conflict resolution
References
References available upon request.
Timeline
Manager
Texas Roadhouse
10.2021 - Current
Farmington High School