Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
References
Song Writer & Artist
Timeline
Generic

Kaylee Powell

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

8
8
years of professional experience

Work History

Sales Representative

Verizon Wireless
10.2020 - 09.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Store Clerk

Kroger
05.2018 - 10.2020
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Checked personal identifications during alcohol and tobacco sales.

Server Shift Leader

Suite Food Lounge
03.2017 - 01.2019
  • Assisted in food and event preparation
  • Assisted at the kitchen as a food runner
  • Helped servers whenever they are not available
  • Helped at front desk as a host
  • Assisted to ensure successful party events
  • Served food and facilitated activities.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server Assistant

PF Chang's Restaurant
02.2016 - 05.2018
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers warmly to provide exceptional customer service.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.

Sales associate

Styles For Less
08.2015 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

No Degree - Music Education

Riverside City College
Riverside, CA
08.2016

High School Diploma -

Citrus Valley High School
Redlands, CA
06.2015

Skills

  • Product Promotion
  • Business Continuity
  • Customer Retention Abilities
  • Style Sheets
  • Corporate Policies and Procedures
  • Design Specifications
  • Staff Training
  • Cash Register Operations
  • Consultative Sales Approach
  • Retail Knowledge
  • Problem-Solving Strengths
  • Seating Assignment Preparation

Accomplishments

    2011-2014 C.V.H.S Track and Field Awards

    2011-2014 Advanced Mixed Choir Awards

    2011- 2012 Theater Set Crew Award


Awards

2011 - 2012 C.V.H.S Track and Field medals 2011 - 2012 Advanced Mixed Choir Awards 2011 - 2012 Theater Set Crew Award 2013 - 2014 Track and Field plaque 2013 - 2014 Choir Teacher Award 2014 - 2015 Advanced Mixed Choir-Seattle Award

References

Styles For Less, Redlands ca, 92347, Michelle, N/a Suite Food Lounge, 375 Luckie St NW, Atlanta, GA, 30313, Yvette Ramirez, (404)577-2500 Kroger Sandy Springs, 227 Sandy Springs Pl. NE, Atlanta, GA, 30328, Jim, (404)256-3434 Sprint Store California, 4434 University Park, San Bernardino, CA, 92407, Devin, (909)270-2991 Verizon Wireless, 2860 Cumberland Mall #255, Atlanta, GA, 30339

Song Writer & Artist

I've been doing music since i was 13 years old. when I felt I wasn't understood music allowed me to be. half of my family is in the music industry and has been around and traveled with many artist that many people enjoy to listen to. Music is a way that I can express myself when words can't. i love the fact that music brings out a whole new or different emotions that words will never do. music comes from deep within.... music comes from apart of a soul that is found like no other. music speaks when words can't. when I want to say what I feel or express something without being questioned or judged music does that to me. the way that I want to explain something may not be able to come from me, someone else may or is able to explain it way better than I might. and even if it doesn't come from me and I right the lyrics at least I know that I'm being heard and other women and men can relate. it isn't easy to be heard all the time when people around you won't listen. so that's why I choose music. music is something that everyone can relate too and connect to, not matter the situation or circumstances.

Timeline

Sales Representative

Verizon Wireless
10.2020 - 09.2023

Store Clerk

Kroger
05.2018 - 10.2020

Server Shift Leader

Suite Food Lounge
03.2017 - 01.2019

Server Assistant

PF Chang's Restaurant
02.2016 - 05.2018

Sales associate

Styles For Less
08.2015 - 06.2017

No Degree - Music Education

Riverside City College

High School Diploma -

Citrus Valley High School

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Kaylee Powell