Kaylee Rawls
Dundalk,MD
Summary
Detail-oriented Parts Specialist with expertise in parts identification, customer service, and problem solving. Committed to efficient order processing and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Parts Specialist
Eastern Lift Truck
Dundalk, Maryland
06.2023 - Current
- Assisted technicians with parts identification and sourcing requirements.
- Received customer orders and placed them into the system for processing.
- Identified potential problems with defective or damaged parts before they reached customers.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Managed point of sale systems to process transactions efficiently.
- Kept sales and counter areas organized and clean to give positive a positive first impression to visitors and customers.
Front End Associate
Weis Markets Inc
Dundalk, Maryland
02.2019 - 05.2023
- Assisted customers with product inquiries and store navigation.
- Operated cash register and processed customer transactions efficiently.
- Resolved customer complaints and provided excellent service support.
- Maintained clean and clutter-free front-end area.
- Processed customer transactions and provided excellent customer service.
- Performed daily opening and closing procedures according to standard operating procedures.
- Greeted customers warmly upon arrival and identified their needs.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Assisted customers with self-checkout processes and troubleshooting any issues.
Education
High School Diploma -
Patapsco High School
Dundalk, MD06-2020
Skills
- Parts research
- Customer service
- Customer support
- Problem solving
- Time management
- Parts department organization
- Email communication
- Goal setting
- Customer interaction
- Multitasking ability
Timeline
Parts Specialist
Eastern Lift Truck
06.2023 - Current
Front End Associate
Weis Markets Inc
02.2019 - 05.2023
High School Diploma -
Patapsco High School