Roger Fischer Jr
Mount Gilead
Summary
As an employee, I bring a wealth of experience in a variety of fields, which I use to problem-solve while helping fellow employees and customers to the very best of my ability.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Parts Associate
Mansfield Motor Group
Mansfield
06.2023 - Current
- Received, examined and reshelved returned parts.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Researched part numbers using online databases for customer inquiries.
Commercial Roofing Foreman
Pete Miller Inc.
Marion
05.2002 - 03.2024
- Ensured all workers followed company safety protocols during jobs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Provided technical guidance to the crew on safe installation practices.
- Complied with federal and company regulations to maintain high level of job site safety.
- Prepared and planned worksites to help jobs run smoothly.
- Collaborated with other departments within the organization when necessary.
- Delegated work to staff, setting priorities and goals.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Communicated with clients regarding their concerns or questions about the project.
- Assigned each employee his or her daily tasks, making sure roofing projects met deadlines and quality assurance guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Met with customers and patiently answered questions about roofing concerns and requests.
- Obtained specifications and directed work for construction crews.
- Investigated customer complaints related to roofing services provided by the company.
- Reviewed blueprints and specifications prior to beginning any job.
- Scheduled crews, subcontractors, and material deliveries as needed.
- Resolved both technical and contractual issues.
Luxury Service Manager
Mansfield Motor Group
Mansfield
04.2022 - 06.2023
- Trained new employees on the use of customer relationship management software systems.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Scheduled and managed customer concerns.
- Managed workflow to accomplish the timely completion of repairs.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Monitored service performance metrics to identify areas of improvement.
- Provided technical support for hardware and software issues experienced by customers.
- Maintained records of all customer interactions and transactions.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Reviewed customer billing statements for accuracy prior to release.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Motivated and supported employees to maintain low turnover.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
Sales Associate
Reece Auto Sales
Marion
05.2018 - 04.2022
- Processed transactions using a point-of-sale system.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Maintained records related to sales for store management.
- Helped customers find specific products, answered questions, and offered product advice.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Assisted customers with product selection, sizing and styling.
- Collected payments and provided accurate change.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assessed customer needs to provide assistance and information on product features
- Notary
- Sourcing parts.
- Diagnosis of automobile concerns.
- Payroll
- Billing and Receiving.
- Data entry.
- Collections
- General Building Maintenance.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
Grade Eight Associate
Whirlpool
Marion
05.2005 - 11.2014
- A line worker on the manufacturing line.
- A line worker in the powder paint department.
- Certified forklift operator.
- Backup Manpower Coordinator, moving staff to fill department needs.
- Backup Quality Coordinator, assuring quality of parts to meet production needs.
Contract Temporary Employee
Express Personal Services
08.2004 - 05.2005
- Different roles at a box factory.
- Managing the parts crib for the overnight shift, duties include shipping and receiving, managing others, and coordinating shop workflow based on parts availability.
- Working in the Dyer manufacturing assembly line until hired as a full-time employee.
Commercial Roofing Foreman
P&H Roofing
Columbus
12.2000 - 05.2002
- Ensured all workers followed company safety protocols during jobs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Provided technical guidance to the crew on safe installation practices.
- Complied with federal and company regulations to maintain high level of job site safety.
- Prepared and planned worksites to help jobs run smoothly.
- Collaborated with other departments within the organization when necessary.
- Delegated work to staff, setting priorities and goals.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Communicated with clients regarding their concerns or questions about the project.
- Assigned each employee his or her daily tasks, making sure roofing projects met deadlines and quality assurance guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained change order status log, informing accounts receivable of pending and approved change orders.
- Prepared estimates for prospective customers based on measurements taken at site visits.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Met with customers and patiently answered questions about roofing concerns and requests.
- Investigated customer complaints related to roofing services provided by the company.
Leadman
Holland Roofing
Columbus
05.1999 - 12.2000
- Complied with federal and company regulations to maintain high level of job site safety.
- Helped the foreman to complete jobsite duties, ensuring work continued in their absence.
- Trained new hires, led temporary employees in their duties.
Education
High School Diploma -
Marion Harding HIgh School
Marion, Ohio06-1998
Skills
- Parts management
- Inventory control
- Parts research
- Customer service
- Point of sale
- Order processing
- Technical support
- Team leadership
- Problem solving
- Effective communication
- Time management
- Employee training
- Collaboration skills
- Relationship building
- Operations management
- Time management abilities
- Adaptability and flexibility
- Conflict resolution
- Adaptability
- Automotive parts familiarity
- Organizational skills
- Problem-solving skills
- Payment processing
- Order fulfillment
- Up-selling strategies
- Professional demeanor
- Purchasing oversight
- Business operations
- Warehousing Procedures
- Stock replenishment
- Invoice processing
- Business ethics
- Returns processing
- Replacement parts identification
- Computer literacy
- Suggestive selling
- Customer interaction
- Reliability
- Shipping and receiving
- Written communication
- Detail orientation
- Teamwork and collaboration
- Supplier relations
- Account updating
- Inventory auditing
- Product and service sales
- Inventory management
- Price negotiation
- Project management
- Task prioritization
- Improving customer satisfaction
- Parts documentation
- Active listening
- Analytical thinking
- Equipment operation
Certification
- Notary Public (expiring June 2026)
- Previously Forklift Certified.
- Quality training in multiple fields.
- OSHA safety training.
Languages
English
Native/ Bilingual
Timeline
Parts Associate
Mansfield Motor Group
06.2023 - Current
Luxury Service Manager
Mansfield Motor Group
04.2022 - 06.2023
Sales Associate
Reece Auto Sales
05.2018 - 04.2022
Grade Eight Associate
Whirlpool
05.2005 - 11.2014
Contract Temporary Employee
Express Personal Services
08.2004 - 05.2005
Commercial Roofing Foreman
Pete Miller Inc.
05.2002 - 03.2024
Commercial Roofing Foreman
P&H Roofing
12.2000 - 05.2002
Leadman
Holland Roofing
05.1999 - 12.2000
High School Diploma -
Marion Harding HIgh School