Kaylee Reid
Silver Springs,NV
Summary
A proven customer service expert with over 10 years of experience providing outstanding customer service in a variety of backgrounds such as healthcare, retail, and food service. A determined self-starter with great attention to detail and a strong desire to help others. People-oriented with excellent problem solving, organizational, and time management skills.
Overview
8
8
years of professional experience
Work History
GoodStarter
Pleio
09.2023 - Current
- Practices outstanding communication skills at all times
- Utilizes a extreme attention to detail in order to adhere to all HIPAA laws and regulations
- Handles confidential information and documents with extreme discretion and maintains their proper organization
- Maintains a Quality Assurance score of over 90% at all times for all patient calls
- Communicates with significant empathy, patience, and understanding to ensure patient satisfaction
- Dials an average of 40 calls per hour
Mental Health Associate
St. Bernard's Medical Center
01.2017
- Responsible for overall patient care
- Practices excellent communication, organizational, and customer service skills at all times
- Utilizes an extreme attention to detail while caring for patients
- Navigates medical technology systems as well as equipment on a daily basis
- Maintains the ability to stay calm during emergency situations
- Practices superb written and verbal communication skills in order to effectively support patients.
Associate Trainer
Panera Bread
01.2016 - 01.2017
- Responsible for training employees in bakery, restaurant, drive-thru, and back-of-the-house operations with a hands-on educational approach
- Practices excellent customer service, communication, and leadership skills
- Utilizes Point-of-Sale systems on a daily basis
- Maintains a strong sense of urgency and ability to multitask during high-volume hours.
Education
Bachelor of Science - Business Administration
Western Governor's University
12.2024
High School Diploma -
San Juan High School
06.2016
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Expert customer service skills
- Ability to multi-task
- Extreme sense of empathy
- Superb problem-solving skills
- Highly efficient in Microsoft Office and computer utilization
- Inbound and outbound call management
- Customer satisfaction measurement
- 80 wpm typing speed
- Quality assurance
Timeline
GoodStarter
Pleio
09.2023 - Current
Mental Health Associate
St. Bernard's Medical Center
01.2017
Associate Trainer
Panera Bread
01.2016 - 01.2017
Bachelor of Science - Business Administration
Western Governor's University
High School Diploma -
San Juan High School
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