Shelby Shipers
Pattonsburg,MO
Summary
Highly skilled and results-driven Customer Service Representative with over 10 years of experience in providing exceptional customer support. Proven track record of building strong relationships with clients, resolving issues efficiently, and exceeding customer satisfaction goals. Adept at handling a high volume of inquiries while maintaining a positive and professional attitude. Strong communication and problem-solving abilities, with a commitment to delivering top-notch service. A dedicated team player with a passion for ensuring customer success and loyalty
Overview
13
13
years of professional experience
Work History
Goodstarter
Pleio
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Store Manager
110 Services LLC
04.2011 - 11.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Hiwassee Dam High School
Murphy, NC05.2008
Skills
- Call Center Operations
- Office equipment proficiency
- Active Listening
- Critical Thinking
- Customer Service
- Strategic sales knowledge
- Prioritization
- Problem-solving abilities
- Customer Relationship Management (CRM)
Timeline
Goodstarter
Pleio
01.2023 - Current
Store Manager
110 Services LLC
04.2011 - 11.2022
High School Diploma -
Hiwassee Dam High School
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