Summary
Overview
Work History
Education
Skills
Certification
Timeline

Kaylee Reiman

Columbus,OH

Summary

Proven Operations Supervisor with a track record of enhancing team productivity and customer satisfaction at Cedar Point Amusement Park. Skilled in operations management and staff development, adept at multitasking and fostering customer relationships. Achieved significant improvements in operational efficiency and guest service quality, demonstrating strong decision-making and problem-solving abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Cedar Point Amusement Park
05.2022 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Working directly with guest during their dining experience to ensure quality, swiftness, and fulfillment.

Guest Service Representative

Sam's Club
02.2021 - 04.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Digital Shopper

Kroger
09.2017 - 02.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Education

High School Diploma -

Sandusky High School, Sandusky, OH
  • Honor Roll 2016-2020
  • Awarded HOBY Youth Leadership
  • Awarded Buckeye Girls State

The Ohio State University, Columbus, OH
08.2020 - 5 2025
  • Relevant Coursework: Leadership & Development
  • Professional Development: Public Affairs

Skills

Operations Management

Performance monitoring

Task Delegation

Staff Supervision

Customer Relations

Customer relationship development

Multitasking and Organization

Decision-Making

Customer Service

Staff Development and Training

Scheduling

Handling Complaints

Certification

  • Servesafe Alcohol Training - Certified 2022-2025
  • Servesafe Food Training - Certified 2024-2025

Timeline

Operations Supervisor - Cedar Point Amusement Park
05.2022 - Current
Guest Service Representative - Sam's Club
02.2021 - 04.2022
The Ohio State University - ,
08.2020 - 5 2025
Digital Shopper - Kroger
09.2017 - 02.2021
Sandusky High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Kaylee Reiman