Kaylee Rodriguez
Jupiter
Summary
Diligent and reliable associate successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
6
6
years of professional experience
Work History
Task Associate
Ulta
Palm Beach Gardens, FL
10.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Trained new associates on operational procedures and customer service standards.
Front End Coordinator
Publix
Jupiter, FL
08.2020 - 09.2023
- Coordinated daily front-end operations to enhance customer service efficiency.
- Trained staff on cash handling procedures and customer engagement techniques.
- Implemented best practices for inventory management, reducing stock discrepancies.
- Led initiatives to streamline checkout processes, improving transaction speeds.
- Collaborated with management to create promotional displays that increased product visibility and sales.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Resolved conflicts among team members professionally, promoting a harmonious work atmosphere.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Provided expert service when greeting customers, answering phone calls and handling issues.
Education
Associate of Science - Nursing
Palm Beach State College
Lake Worth, FL12-2027
Associate of Arts - Health Sciences
Palm Beach State College
Lake Worth, FL05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- POS software
Timeline
Task Associate
Ulta
10.2023 - Current
Front End Coordinator
Publix
08.2020 - 09.2023
Associate of Science - Nursing
Palm Beach State College
Associate of Arts - Health Sciences
Palm Beach State College