Kaylee Samuels
Sultan,WA
Summary
Fleet Manager with over 5 years of experience in automotive service and contract fleet management. Proven expertise in warranty processing, client relationship management, and workflow optimization for large corporate accounts, including Amazon DSP and King County Metro. Skilled in coordinating multi-million-dollar service contracts, and leading high-performing service teams.
Overview
12
12
years of professional experience
Work History
Fleet Manager
Renton CDJR
Renton, WA
10.2023 - Current
- Coordinated maintenance and repairs for 200+ fleet vehicles (Amazon DSP, King County Metro, and other corporate accounts), ensuring minimal downtime and compliance with service contracts.
- Prepared and presented competitive bids and service agreements, including pricing grids and labor rates, to secure long-term fleet partnerships.
- Built strong client relationships by providing transparent repair updates, accurate estimates, and proactive solutions, resulting in improved client retention and repeat business.
- Oversaw parts sourcing and backorder resolution, coordinating with vendors and Stellantis Fleet representatives to ensure timely vehicle delivery.
- Tracked and organized service appointments, open ROs, and dispatch schedules using Excel and digital management tools, improving workflow efficiency.
Fleet Service Advisor
Seattle Jeep
Seattle, WA
09.2021 - 10.2023
- Acted as the primary advisor for cab chassis, upfitted, and commercial fleet vehicles, providing detailed repair recommendations and cost breakdowns to fleet clients.
- Built strong relationships with key clients, increasing repeat business and contract renewals.
- Maintained high client satisfaction by delivering clear communication and proactive status updates throughout the repair cycle.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Service Advisor
AutoNation CDJR Bellevue
Bellevue, WA
04.2021 - 09.2021
- Delivered detailed explanations of recommended services, costs, and warranty coverage to retail and fleet customers.
- Collaborated with technicians, parts departments, and third-party companies to ensure the timely completion of customer pay and warranty work.
- Maintained a customer satisfaction rating above the national average through transparent communication and follow-up.
- Supported sales goals by upselling preventative maintenance services, contributing to monthly service revenue targets.
Restaurant Manager The Market
Bellevue Club Hotel
Bellevue, WA
04.2019 - 04.2021
- Managed the remodel design during construction and coordinated new contracts with coffee vendors for equipment and training.
- Managed inventory levels by keeping track of stock on hand, and placing orders for monthly needs and events.
- Managed the timekeeping system and prepared payroll data for submission to the external payroll service provider.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
Express Maintenance Advisor
Michael’s Subaru of Bellevue
Bellevue, WA
02.2018 - 04.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
BDC Assistant Manager
Michael’s Toyota of Bellevue
Bellevue, WA
02.2017 - 02.2018
- Led a BDC team handling appointment scheduling, service follow-up, and customer communication.
- Provided support to staff members in resolving customer inquiries and complaints.
- Trained new employees and partner stores' staff in customer service protocols and scheduling systems.
- Implemented training sessions to improve team performance and service quality.
Assistant Manager
Domino’s
Renton, WA
06.2015 - 04.2017
- Developed staff schedules to optimize coverage during busy periods for over 25 employees.
- Managed inventory levels and coordinated supply orders for peak demand.
Cashier
Taco Bell
Renton, WA
09.2013 - 12.2014
Education
HS Diploma -
Lindbergh High School
Renton, WA06-2015
Associate of Arts -
Green River College
Auburn, WA06-2015
Skills
- Client relationship management
- Contract negotiation
- Team leadership
- Workflow optimization
- Training and development
Timeline
Fleet Manager
Renton CDJR
10.2023 - Current
Fleet Service Advisor
Seattle Jeep
09.2021 - 10.2023
Service Advisor
AutoNation CDJR Bellevue
04.2021 - 09.2021
Restaurant Manager The Market
Bellevue Club Hotel
04.2019 - 04.2021
Express Maintenance Advisor
Michael’s Subaru of Bellevue
02.2018 - 04.2019
BDC Assistant Manager
Michael’s Toyota of Bellevue
02.2017 - 02.2018
Assistant Manager
Domino’s
06.2015 - 04.2017
Cashier
Taco Bell
09.2013 - 12.2014
HS Diploma -
Lindbergh High School
Associate of Arts -
Green River College