Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylee Schunk

Tucson,AZ

Summary

Versatile lead server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generates thoughtful recommendations and always accommodates dietary restrictions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server Team Lead

Romulus Restaurants
Tucson, United States
12.2013 - Current
  • Observed participants and provided corrective measures for skill improvement.
  • Educated hosts, bussers, and servers on responsible service protocols.
  • Discussed proper procedures and provided practice opportunities to trainees.
  • Presented training material with varied instructional methods to provide excellent customer service.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Bachelor of Science - Nursing

Arizona College of Nursing
5285 E Williams Cir Suite 1000, Tucson, AZ 85711
08.2022

Skills

  • Time management
  • Organization
  • Training staff
  • Managing Complaints
  • Order Accuracy and Delivery
  • Transactions and Cash Handling

Certification

BLS

Timeline

Server Team Lead

Romulus Restaurants
12.2013 - Current

Bachelor of Science - Nursing

Arizona College of Nursing
Kaylee Schunk