Kaylee Splan
Janesville
Overview
4
4
years of professional experience
Work History
Teller
Blackhawk Community Credit Union
01.2025 - Current
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Real Estate Agent
Walker Realty Group
03.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Advised clients on market conditions and property value for informed decision-making.
Customer Service Representative
Grainger
01.2024 - 01.2025
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant General Manager
Buffalo Wild Wings
08.2021 - 01.2024
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
Bachelor of Arts - Business Administration
University of Wisconsin, Whitewater
Whitewater, WI08-2021
Skills
- Excellent time management skills
- Strong work ethic
- Exceptional customer service
- Professionalism and courtesy
Timeline
Teller
Blackhawk Community Credit Union
01.2025 - Current
Real Estate Agent
Walker Realty Group
03.2024 - Current
Customer Service Representative
Grainger
01.2024 - 01.2025
Assistant General Manager
Buffalo Wild Wings
08.2021 - 01.2024
Bachelor of Arts - Business Administration
University of Wisconsin, Whitewater