Kaylee Stonestreet
Oklahoma City
Summary
Results-driven professional with extensive experience in team leadership and customer service. Known for exceptional problem-solving skills and the ability to mentor team members, ensuring compliance with health and safety regulations while enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
General Manager
Johnnie's Charcoal Broiler
Oklahoma City, OK
11.2025 - Current
- Oversaw closing processes to ensure compliance with health and safety regulations.
- Managed cash handling procedures, ensuring accuracy in financial transactions.
- Trained and mentored team members on best practices for efficient closing operations.
- Streamlined inventory management to reduce waste and improve product availability.
- Addressed customer inquiries and resolved issues during end-of-day operations.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Utilized problem-solving skills to quickly address and rectify any issues that arose during closing process.
Front Counter Crew Member
Johnnie's Charcoal Broiler
Oklahoma City, OK
02.2022 - 11.2025
- Provided exceptional customer service by efficiently handling transactions and addressing inquiries.
- Maintained cleanliness and organization of front counter area to ensure a welcoming environment.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Collaborated with kitchen staff to streamline order processing and enhance service speed.
- Handled cash register operations with accuracy, ensuring all transactions were processed correctly.
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
Education
High School Diploma -
Epic Charter Schools
Oklahoma City, OK 05-2022
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Relationship building
- Verbal and written communication
Timeline
General Manager
Johnnie's Charcoal Broiler
11.2025 - Current
Front Counter Crew Member
Johnnie's Charcoal Broiler
02.2022 - 11.2025
High School Diploma -
Epic Charter Schools