Kaylee Svendsen
Racine,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
4
4
years of professional experience
Work History
Server Trainer
Texas Roadhouse
Mount Pleasant
12.2022 - Current
- Identified opportunities for improving existing processes related to training operations.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Created detailed instructional documentation for use in both classroom and online settings.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Provided one-on-one support to ensure successful completion of training objectives.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
Key Manager
Texas Roadhouse
Mount Pleasant , WI
01.2020 - Current
- Attended trade shows and conventions as required in order to stay abreast of industry developments.
- Analyzed financial data to develop plans for increasing profitability and reducing costs.
- Developed and implemented strategies to maximize customer satisfaction while minimizing costs.
- Regularly conducted meetings with staff members to discuss progress towards goals.
- Monitored sales trends, identified opportunities for growth, and took appropriate actions to capitalize on those opportunities.
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Implemented cost-saving measures where possible without compromising quality or service.
- Provided leadership, guidance, and training to key staff members.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Enforced company policies regarding security, attendance, dress code.
- Reviewed reports of cash receipts and expenses, reconciling discrepancies as needed.
- Created weekly schedules for all employees in line with staffing needs.
- Resolved customer complaints promptly and professionally.
- Assisted in developing marketing strategies designed to increase sales volume.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Opened and closed store in absence of senior managers.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Counted and balanced registers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used Point of Sale register system to complete transactions.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations, client relations and IT.
Local Store Marketer
Texas Roadhouse
Mount Pleasant , WI
03.2023 - 08.2023
- Conducted market research surveys to assess customer satisfaction levels and identify areas of improvement in product offerings or services.
- Oversaw production of physical collateral such as brochures or flyers for distribution at trade shows or retail locations.
- Generated reports on key performance indicators related to customer acquisition and retention rates.
- Collected data from multiple sources to analyze trends in consumer behavior within the local area.
- Developed creative visuals for use in advertisements, such as flyers, posters, banners.
- Assisted in developing marketing plans that included advertising budgets and timelines for executing campaigns.
- Promoted store products and services through local marketing efforts, including print ads, radio spots, online promotions, and direct mail campaigns.
- Organized promotional events to drive foot traffic into the store.
- Built relationships with local businesses to increase visibility of the store within the community.
- Created monthly newsletters to keep customers informed about new products and upcoming sales.
- Collaborated with other departments within the organization to ensure cohesive messaging across all channels of communication.
- Developed innovative strategies to increase customer loyalty and engagement with the store's brand.
- Researched competitors' activities in order to gain insights into their strategies and stay ahead of industry trends.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Tracked progress against established goals using analytics tools such as Google Analytics or similar software programs.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
Education
High School Diploma -
Saint Catherine’s High School
Racine, WI01-2022
Skills
- Point of Sale (POS) system operations
- New employee mentoring
- Buffet setup and takedown
- Menu Memorization
- Policy Enforcement
- Guest Relations Management
- Order Accuracy
- Food Quality Standards
- Menu knowledge
- Service prioritization
- Food station setup
- Restaurant Operations
- Company policies
- Staff Monitoring
- Strong leadership
- Tableside Service
- Staff Scheduling
- High-volume dining
- Sanitation Standards
- Cash Handling
- Kitchen Communication
- Patron satisfaction
- Special dietary requirements
- Upselling strategies
Timeline
Local Store Marketer
Texas Roadhouse
03.2023 - 08.2023
Server Trainer
Texas Roadhouse
12.2022 - Current
Key Manager
Texas Roadhouse
01.2020 - Current
High School Diploma -
Saint Catherine’s High School