Kaylee Webb
Fort Worth,TX
Summary
CompTIA Security+ certified, skilled in administering Microsoft 365 and Active Directory while providing reliable endpoint support, security, and troubleshooting. IT Technician, with a strong track record of enhancing IT operations through effective problem resolution and collaboration with external IT partners.
Overview
1
1
Certification
1
1
year of professional experience
Work History
IT Technician
Amon Carter Museum of American Art
Fort Worth, TX
11.2025 - Current
- Administer Microsoft 365, Active Directory, Exchange, SharePoint, OneDrive, user accounts, and permissions.
- Supported endpoint deployment and managed software for Windows/macOS systems, ensuring efficient operation and user satisfaction.
- Troubleshot servers, network equipment, and printers while coordinating with external IT partners to maintain infrastructure reliability.
Advanced Repair Agent
Geek Squad | Best Buy
Fort Worth, TX
05.2025 - 11.2025
- Diagnosed and resolved complex hardware and software issues across computers, mobile devices, and peripherals.
- Executed OS installations, BIOS configuration, malware removal, data recovery, and hardware replacement to restore device functionality.
- Documented technical issues and resolutions in ticketing workflows to ensure efficient tracking and resolution.
Education
Bachelor of Science - Computer Information Technology (CITE)
Texas Christian University
Fort Worth, TX05-2027
Associate of Science -
Jacksonville College
Jacksonville, TX08-2023
Skills
- Systems & Administration: Active Directory, Microsoft 365, Exchange, SharePoint, OneDrive, User Accounts & Permissions, Endpoint Management
- Security: CompTIA Security, Access Control, Malware remediation, Data Recovery, System Troubleshooting, IAM, Least Privilege
- Infrastructure: Windows, macOS, Hardware Diagnostics, Networking & Connectivity, Printers & Networked Devices
- Development: Java, Spring Boot, Vuejs, Nodejs, SQL, REST APIs, Azure, Git/GitHub
Certification
- CompTIA Security+
- Apple Certified Technician
- Windows Certified Technician
Projects
- Drive Grader — TCU Senior Design, 2026 – 2027, Developing a mobile-first driving training application using Quasar/Vue, Node.js, APIs, and backend account/access controls., Integrating real-time location data and OBD-II vehicle telemetry with planned AI-assisted analysis of driving sessions.
- Project Pulse — Full-Stack Web Shopping Application, Developed a web application using Vue.js, Spring Boot, Java, SQL, Azure, and Git/GitHub.
- Accounting Database, Designed a relational database for an accounting client using SQL, including tables, relationships, queries, and data management.
Timeline
IT Technician
Amon Carter Museum of American Art
11.2025 - Current
Advanced Repair Agent
Geek Squad | Best Buy
05.2025 - 11.2025
Bachelor of Science - Computer Information Technology (CITE)
Texas Christian University
Associate of Science -
Jacksonville College