Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Kaylee Wood

Tampa,Fl

Summary

Highly motivated professional with substantial sales experience gained through an engaging role as a cocktail waitress at a nationally acclaimed steakhouse. Skilled in conflict resolution, collaborating effectively with diverse team members, and contributing to a seamless and customer-focused service environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender/Cocktail Server/Hostess

Bern's Steakhouse
Tampa, Fl
06.2023 - Current
  • Provided personalized service to guests, utilizing sales techniques to upsell premium wines, spirits, and specialty cocktails, contributing to increased revenue.
  • Developed extensive knowledge of fine wines and spirits, allowing for tailored recommendations that enhanced the dining experience and drove high-ticket sales.
  • Thrived in a high-volume, fast-paced environment, serving over 600 customers per shift while maintaining exceptional service standards.
  • Managed reservations and optimized table turnover using OpenTable, maximizing guest capacity, and revenue potential.
  • Collaborated with bartenders, servers, and kitchen staff to ensure seamless operations and a top-tier guest experience.

Assistant Manager

Grain and Berry
01.2023 - 06.2023
  • Supervised and trained a team of 25 employees, ensuring smooth daily operations and excellent customer service.
  • Managed inventory, placed supply orders, and minimized waste to optimize cost efficiency.
  • Oversaw cash handling, processed transactions, and maintained financial accuracy.
  • Resolved customer concerns promptly, enhancing overall guest satisfaction and loyalty.
  • Assisted in scheduling, staffing, and performance evaluations to improve team productivity.
  • Implemented and upheld food safety and cleanliness standards in compliance with health regulations.

Server/Lead Server

Jeremiah's Italian Ice
05.2021 - 01.2023
  • Promoted from Server to Lead Server in recognition of strong leadership and customer service skills.
  • Led a team of 15+ employees, managing shift operations, delegating tasks, and ensuring a smooth workflow.
  • Provided exceptional customer service by fostering a welcoming environment and resolving concerns efficiently.
  • Worked collaboratively with team members to maintain high service standards and optimize guest satisfaction.
  • Assisted in training new employees, reinforcing company policies, and improving overall team performance.

Education

Bachelor of Science - Business Management

University of South Florida
05.2026

Skills

  • Delegating tasks, managing personnel, and ensuring a smooth service flow during peak hours
  • Personalized customer engagement to enhance guest satisfaction, and build repeat business
  • Utilized persuasive communication techniques to maximize revenue and exceed sales targets
  • Effective communication and collaboration with cross-functional teams to ensure efficiency

Websites

Certification

  • AARP Excel Basics Certification
  • Business Development Club Member

Timeline

Bartender/Cocktail Server/Hostess

Bern's Steakhouse
06.2023 - Current

Assistant Manager

Grain and Berry
01.2023 - 06.2023

Server/Lead Server

Jeremiah's Italian Ice
05.2021 - 01.2023

Bachelor of Science - Business Management

University of South Florida

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Kaylee Wood