Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Young

Longmont

Summary

Dynamic and detail-oriented professional with a proven track record at Sam's Club, excelling in customer service and order execution. Recognized for enhancing customer satisfaction through accurate order fulfillment and effective teamwork. Committed to maintaining high standards and reducing product damage rates while demonstrating flexibility and a willingness to learn.

Overview

8
8
years of professional experience

Work History

Fulfillment Associate

Sam's Club
11.2021 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.

E-Commerce Personal Shopper

King Soopers
07.2020 - 11.2021
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Stocker

Four Paws & Company
06.2017 - 07.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Stocked designated items on shelves, end caps and displays.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Education

High School Diploma -

Silver Creek High School
Longmont, CO
05-2019

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Customer service
  • Flexible schedule
  • Excellent communication
  • Detail-oriented
  • Punctual and reliable
  • Sorting and organizing
  • Order execution
  • Product labeling
  • Data entry

Timeline

Fulfillment Associate

Sam's Club
11.2021 - Current

E-Commerce Personal Shopper

King Soopers
07.2020 - 11.2021

Stocker

Four Paws & Company
06.2017 - 07.2021

High School Diploma -

Silver Creek High School

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Kaylee Young