Kayleen Canales
Stockbridge,GA
Summary
Dedicated Customer Service professional bilingual in both spanish and english with proven multitasking abilities. Hardworking and passionate job seeker ready to help team achieve company goals. Problem-solver and independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Answernet
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
Data Analyst
Lake City Farmers Market
01.2019 - 01.2021
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created spreadsheets for more efficient recordkeeping.
- Analyzed current data records to provide detailed reports.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Used computer software to store and retrieve data.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05.2018
Skills
- Call Management
- Complaint resolution
- Scheduling
- Critical Thinking
- Problem-solving abilities
- Call Center Operations
- Customer Service
- Microsoft Excel
- Spreadsheets
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Answernet
05.2022 - Current
Data Analyst
Lake City Farmers Market
01.2019 - 01.2021
High School Diploma -
Forest Park High School
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