Kayleen Chantha
Anchorage,AK
Summary
Detail-oriented Member Service Representative with experience in educating clients and resolving inquiries. Known for effective communication and collaboration, contributing to enhanced member satisfaction and financial literacy.
Overview
8
8
years of professional experience
Work History
Member Service Representative II
Global Federal Credit Union
Anchorage, AK
02.2026 - Current
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services to enhance financial literacy.
- Resolved member issues through effective communication and problem-solving techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Consumer Loan Processor II
Credit Union 1
Anchorage, AK
01.2021 - 01.2026
- Process consumer loan applications, ensuring compliance with regulatory standards and credit union policies.
- Maintain accurate loan documentation and ensure timely submission for processing and funding.
- Facilitated smooth closings by coordinating all necessary paperwork and obtaining required signatures from involved parties on time.
- Identified opportunities for cross-selling additional financial products, increasing revenue for the organization.
Task Associate
Ulta
Anchorage, AK
09.2025 - 01.2026
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
Warehouse Associate
Amazon
Anchorage, AK
06.2025 - 11.2025
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Team Member
Great Alaska Pizza Company
Anchorage, AK
06.2020 - 04.2021
- Delivered exceptional customer service, fostering positive dining experiences for guests.
- Operated kitchen equipment and adhered to food safety standards, ensuring compliance with health regulations.
- Assisted in training new team members on operational procedures and company policies.
- Collaborated with team to streamline order preparation processes, enhancing efficiency during peak hours.
Shift Lead
Taco Bell
Anchorage, AK
06.2018 - 01.2021
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored team members on food safety standards and operational procedures.
- Managed shift schedules to maintain adequate staffing levels for peak service hours.
- Implemented process improvements that enhanced efficiency and reduced wait times during busy periods.
Education
High School Diploma -
East Anchorage High School
Anchorage, AK05-2020
Skills
- Customer service
- Problem Solving
- Cash Handling
- Call center experience
- Data entry
Timeline
Member Service Representative II
Global Federal Credit Union
02.2026 - Current
Task Associate
Ulta
09.2025 - 01.2026
Warehouse Associate
Amazon
06.2025 - 11.2025
Consumer Loan Processor II
Credit Union 1
01.2021 - 01.2026
Team Member
Great Alaska Pizza Company
06.2020 - 04.2021
Shift Lead
Taco Bell
06.2018 - 01.2021
High School Diploma -
East Anchorage High School