Experienced retail leader with 10+ years of leadership experience and 13 years of customer service experience. Proven background in store operations, team leadership, asset protection, merchandising, stocking, food and consumables, and customer service. Experienced in leading teams, maintaining operational standards, supporting sales goals, and creating a positive customer experience. Seeking a Store Manager position where strong leadership, operational knowledge, and commitment to customer service can contribute to overall store success.
Work History
Food & Consumables Coach
2 Months
Walmart | 06.2026 - Current
Lead and support associates within the Food & Consumables area.
Maintain department standards, product availability, merchandising, and customer service.
Coach and develop associates to support strong performance and operational execution.
Help ensure daily priorities, safety standards, and company expectations are met.
Support store leadership with day-to-day operations and customer needs.
Stocking Coach
3 Years 10 Months
Walmart | 08.2022 - 06.2026
Led stocking operations and supported associates in maintaining product availability and sales-floor standards.
Trained, coached, and developed associates to improve productivity and operational performance.
Coordinated daily stocking priorities and ensured merchandise was properly processed and replenished.
Worked closely with store leadership and other departments to meet operational goals.
Maintained a strong focus on customer service, safety, and efficient store operations.
Food & Consumables Coach
1 Year
Walmart | 08.2021 - 08.2022
Led associates in Food & Consumables while maintaining department standards and customer service.
Supported merchandising, inventory management, replenishment, and daily operational priorities.
Coached associates and helped develop team members for increased responsibility.
Ensured department processes and company standards were consistently followed.
Asset Protection Assistant Manager
1 Year 8 Months
Walmart | 12.2019 - 08.2021
Supported asset protection operations and store leadership.
Helped identify and address opportunities related to inventory, shrink, safety, and operational compliance.
Worked with associates and management to promote a safe and secure shopping environment.
Assisted with training and awareness related to asset protection practices.
Academy Department Manager
6 Months
Walmart | 06.2019 - 12.2019
Led department operations and supported associate development and training.
Helped ensure associates received appropriate training and understood company expectations.
Worked with leadership to improve operational execution and customer service.
Supported a positive learning environment for associates and new team members.
Lawn & Garden Department Manager
1 Year 5 Months
Walmart | 01.2018 - 06.2019
Managed daily operations of the Lawn & Garden department.
Led associates, delegated responsibilities, and maintained department standards.
Managed merchandise presentation, inventory, and product availability.
Provided customer service and assisted customers with product needs.
Supported seasonal merchandising and operational priorities.
Asset Protection
1 Year 2 Months
Walmart | 11.2016 - 01.2018
Supported store asset protection and loss-prevention efforts.
Monitored operational practices and helped identify potential loss and safety concerns.
Worked with store associates and management to maintain company standards.
Provided customer service while maintaining a safe and secure store environment.
Asset Protection
1 Year 5 Months
Walmart | 03.2015 - 08.2016
Supported asset protection and loss-prevention operations.
Helped protect company assets and maintain a safe shopping environment.
Worked with store leadership and associates to address operational concerns.
Maintained professionalism and strong customer-service skills while performing asset protection responsibilities.
Cashier
6 Months
Walmart | 09.2014 - 03.2015
Provided friendly and efficient customer service.
Processed customer transactions accurately and efficiently.
Assisted customers with questions and concerns.
Maintained a professional and welcoming checkout experience.
Person in Charge
1 Year 4 Months
Jimmy John’s | 05.2013 - 09.2014
Led daily restaurant operations and supported team members during shifts.
Provided excellent customer service while maintaining speed and accuracy.
Trained and supported employees in daily procedures and customer-service expectations.
Helped maintain cleanliness, food-quality standards, and efficient operations.
Handled customer concerns and helped resolve issues professionally.
Education
Associate Degree
Ivy Tech Community College | 01.2023
Additional coursework completed at Ivy Tech Community College, 2013–2015.