Kayleen Heagney
Puyallup
Summary
Compassionate Home Health Case Manager known for productive and efficient task completion. Skilled in patient assessment, care planning, and case coordination. Understand importance of communication, time management, and empathy in providing exceptional home health care. Excel in building trust with patients and families, managing complex cases, and adapting to changing healthcare environments.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Home Health Case Manager
Amedisys Home Health
Bellevue
11.2022 - Current
- Coordinated patient care plans with interdisciplinary teams and healthcare providers.
- Assessed patient needs through comprehensive evaluations and home visits.
- Developed personalized care strategies to address individual patient requirements.
- Educated patients and families on health management and resources available.
- Maintained accurate documentation in electronic health record systems for compliance.
- Collaborated with community agencies to ensure continuity of care and support services.
- Provided mentorship to junior case managers on best practices in patient care management.
- Participated in interdisciplinary team meetings to discuss patient progress.
- Provided emotional support and counseling to family members regarding their loved one's care plan.
- Coordinated with other healthcare professionals in order to provide quality care to patients.
- Maintained accurate records of patient visits and documented all changes in condition or treatment plans.
- Assisted in the development of a plan for discharge from home health services.
- Conducted home visits on a regular basis to assess the safety and well-being of clients receiving home health services.
- Performed clinical assessments of patients' physical status including vital signs, pain levels and medication management.
- Monitored patient progress and adjusted treatment plans as needed.
- Determined eligibility requirements for Home Health Services based on Medicare and Medicaid guidelines.
- Actively participated in Quality Assurance activities by providing feedback on service delivery processes.
- Collaborated with community resources such as hospitals, nursing homes, and hospices in order to ensure continuity of care.
- Developed individualized treatment plans to meet the health care needs of patients.
- Established goals related to functional status improvement that are measurable and achievable within specific time frames.
- Participated in interdisciplinary team meetings to discuss patient cases and develop collaborative strategies for care delivery.
- Conducted comprehensive assessment of patient's medical, social and psychological needs.
- Prepared written reports documenting observations made during home visits as well as any changes in condition or treatment plans.
- Provided education to patients regarding their conditions and treatments.
- Coordinated daily scheduling of home care staff to meet client needs effectively.
- Implemented quality improvement initiatives to enhance the efficiency and effectiveness of home care services.
- Monitored and maintained compliance with state and federal regulations for home care services.
- Managed budget and resources for home care programs, ensuring cost-effective operations.
Registered Nurse, Care coordinator
Third eye Health
Chicago
09.2019 - 09.2022
- Coordinated patient care plans across multidisciplinary teams.
- Monitored patient progress and adjusted care strategies accordingly.
- Facilitated communication between patients, families, and healthcare providers.
- Collaborated with physicians and other healthcare professionals to ensure quality patient care outcomes.
- Ensured compliance with applicable laws, regulations and standards related to patient rights, safety and risk management issues and documentation requirements.
- Assisted in resolving conflicts between clinicians in order to facilitate timely resolution of complex cases.
- Identified potential barriers to effective care delivery and developed strategies to address them.
- Maintained accurate records of all patient encounters including clinical notes, test results, treatments, medications prescribed and any changes in condition.
- Provided patient education on disease processes, treatment plans, medications, and lifestyle modifications.
- Advised physicians on best practices for treating chronic illnesses based on current evidence based research.
Registered Nurse, Medical-Surgical Unit
St Joes Hospital
Tacoma
08.2016 - 09.2019
- Administered medications according to established protocols and patient care plans.
- Monitored vital signs and recorded changes in patient conditions for medical review.
- Assisted with daily living activities, including bathing, dressing, and feeding patients.
- Supervised nursing staff during shifts to ensure quality patient care.
- Coordinated patient admissions and discharges in collaboration with healthcare teams.
- Managed medication administration and ensured compliance with safety protocols.
Education
Registered Nurse -
Renton Technical College
Renton, WA 09.2010 - 09.2016
Skills
- Care coordination
- Patient assessment
- EHR documentation
- Communication skills
- Care planning
- Quality assurance
- Interdisciplinary collaboration
- Regulatory compliance
- Patient education
- Mentorship and training
Timeline
Home Health Case Manager
Amedisys Home Health
11.2022 - Current
Registered Nurse, Care coordinator
Third eye Health
09.2019 - 09.2022
Registered Nurse, Medical-Surgical Unit
St Joes Hospital
08.2016 - 09.2019
Registered Nurse -
Renton Technical College
09.2010 - 09.2016