KAYLEEN QUIROS
Bend
Summary
Dedicated and detail-oriented professional with extensive experience in financial aid administration, compliance, and customer service. Demonstrated expertise in analyzing complex data, resolving discrepancies, and ensuring regulatory compliance. Proven ability to effectively manage remote operations, deliver exceptional client support, and maintain accurate records. Skilled at communicating complex information clearly and effectively.
Overview
13
13
years of professional experience
Work History
Regional Manager, Director of Financial Aid
Premiere Aesthetics Institute
04.2020 - Current
- Counseling and Advising: Provide comprehensive guidance to students and families regarding financial aid options through the Department of Education
- Conduct personalized counseling sessions via in-person meetings, phone, and email to address financial aid inquiries
- Application Assistance: Facilitate the completion of financial aid applications, including the Free Application for Federal Student Aid (FAFSA) and other necessary forms
- Ensure accuracy and completeness of application information through thorough review and verification
- Eligibility Determination: Assess financial aid applications to establish student eligibility for various aid programs
- Package and award financial aid to qualified students, ensuring timely and accurate disbursement of funds
- Make informed professional judgments on financial aid appeals and special circumstances
- Process verification documents to maintain accuracy and completeness
- Compliance and Reporting: Stay informed of current federal, state, and institutional financial aid regulations to ensure compliance
- Prepare and submit required reports to regulatory agencies, ensuring all student data is accurate for mandatory financial reports
- Reconcile Direct Loans and manage UEI registration renewal on the SAM website
- Record Keeping: Maintain precise and confidential student financial aid records
- Update and manage financial aid databases and systems
- Problem Resolution: Proactively address and resolve financial aid issues and discrepancies for students and families throughout the application, eligibility, verification, and awarding processes
- Provide ongoing support to ensure timely receipt of financial aid
- Skills and Competencies: Customer Service, Analytical Skills, Detail-Oriented, Communication, Problem-Solving
School Director
Premiere Aesthetics Institute
10.2019 - Current
- Oversee daily school operations, student enrollment, human resources, building maintenance, inventory management, program development, regulatory compliance, and student guidance
- Substitute instruct as needed and coordinate security issues, state practical examinations, and graduation documentation
- Develop and implement policies and procedures
Lead Aesthetics Instructor
Premiere Aesthetics Institute
01.2018 - 10.2019
- Prepare and deliver curriculum, ensuring alignment with current industry standards through research and preparation
- Maintain safe and sanitary practices during cosmetology training
- Continuously evaluate student performance in theory, practical, and clinical experiences
- Participate in special events, such as career fairs and student recognition, while ensuring client satisfaction through effective management of the clinic floor and student guidance
- Perform additional duties as assigned, including class instruction and curriculum development
Practice Manager/Esthetician
Sunset MedSpa
01.2012 - 12.2017
- Managed a team of 5-7 medical personnel, including Medical Assistants, Estheticians, and MDs
- Oversaw scheduling, bookkeeping, and revenue tracking, while contributing to the marketing plan for the laser department
- Trained new hires on equipment and procedures, researched new products, and rolled out new product lines
- Performed esthetician responsibilities, including laser hair removal, microneedling, chemical peels, and skin tightening procedures
- Assisted doctors with injectable preparations
Education
Portland Community College
Portland, ORGraduate -
Aveda Institute Portland
Portland, OR01.2008
Skills
- Analytical Skills
- Data Analysis
- Compliance and Regulatory Oversight
- Remote Work Proficiency and Time Management
- Customer Service and Client Communication
- Problem Resolution and Detail-Oriented Record Keeping
- Proficiency in Microsoft Office Suite and Database Management
Timeline
Regional Manager, Director of Financial Aid
Premiere Aesthetics Institute
04.2020 - Current
School Director
Premiere Aesthetics Institute
10.2019 - Current
Lead Aesthetics Instructor
Premiere Aesthetics Institute
01.2018 - 10.2019
Practice Manager/Esthetician
Sunset MedSpa
01.2012 - 12.2017
Portland Community College
Graduate -
Aveda Institute Portland
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