Kaylee R. Beckner
Canal Fulton,OH
Summary
Administrative professional with extensive knowledge of medical standards compliance and operational procedures. Proven problem-solver with strong communication skills and a commitment to customer service. Experienced in enhancing inner-office operations to improve efficiency and support team objectives.
Overview
18
18
years of professional experience
Work History
Referral Specialist
Community Healthcare
Canal Fulton, Ohio
02.2022 - 04.2026
- Coordinated patient referrals among healthcare providers and specialists to ensure timely access to care.
- Communicated with insurance companies to clarify referral approvals and requirements, facilitating smoother patient experiences.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Secured prior authorization for diagnostic imaging services, ensuring compliance with company protocols and minimizing delays in patient care.
Scheduler/Prior Authorization Specialist
Cleveland Clinic Mercy Cardiovascular Institute
Canton, OH
06.2019 - 02.2022
- Contacted insurance carriers to secure prior authorization for necessary testing and procedures, ensuring compliance with patient care timelines.
- Verified eligibility and compliance with authorization requirements for service providers.
- Managed referral appointments from Primary Care Physicians and specialists to streamline patient access to care.
- Coordinated patient appointments across doctors' calendars and conducted follow-up reminder calls to enhance patient attendance.
Medical Office Coordinator
Prestige Home Healthcare
Canton, OH
08.2018 - 05.2019
- Organized patient records and maintained confidentiality in compliance with regulations.
- Maintained confidentiality across all professional interactions in compliance with agency HIPAA programs and policies.
- For: Maintain files and records with effective filing systems, supporting employees with various administrative tasks, billing and processing medical claims, data input of patient demographics and verifying patient insurance coverage.
Service Advisor
Progressive Auto Group
04.2017 - 08.2018
- Assisted customers in diagnosing performance issues and coordinating requested services for timely resolutions.
- Verified warranty and service contract coverage, developed accurate estimates, and wrote detailed repair orders to streamline service process.
- Greeted customers warmly, assessing and addressing vehicle needs to enhance service experience.
Account Executive
Market Magazine
08.2016 - 04.2017
- Advised clients on strategies for maximizing ROI on advertising investments.
- Implemented marketing initiatives that aligned with client objectives and enhanced campaign effectiveness.
- Collaborated with potential and current clients to identify and address advertising needs and goals.
- Generated leads by cold calling, mailings, drop offs, participating in local networking events, and e-mail marketing
Outside Real Estate Sales Representative
Akron Beacon Journal
10.2014 - 07.2016
- Prospected new business and conducted marketing research on local businesses, fostering professional relationships with clientele.
- Exceeded monthly sales goal and expectations frequently
- Coordinated meetings with clients to discuss advertising opportunities.
- Trained in digital marketing with Certification in SEO, SEM, SMM and Reputation Management
Medical Receptionist
Pulmonary Physicians Inc
06.2014 - 10.2014
- Responsible for: greeting and checking in patients by collecting identification and entering insurance card information
- Requested and verified patient information for accuracy.
- Posting charges and payments for medical billing.
Medical Receptionist
Gastroenterology Specialists Inc
07.2012 - 06.2014
- Updated patient information, assisted five physicians with administrative duties, created new charts, managed medical records, scheduled appointments, processed co-payments, sorted and distributed incoming mail, and assembled new patient packets to ensure smooth office operations.
- Managed patient check-in and check-out processes efficiently.
- Greeted and checked in patients by collecting identification and entering insurance card information, and answered incoming calls in a friendly manner.
Receptionist and Volunteer Assistant
Goodwill Industries of Greater Cleveland and East Central Ohio, Inc
Canton, OH
06.2008 - 07.2012
- Responsible for: greeting and directing visitors and program participants, answering and directing incoming calls via the switchboard, clerical duties, and other duties as assigned
- Administrative duties: processing deposits, processing and sorting incoming and outgoing mail for Goodwill and our partner agencies in the mailroom, organizing and filing documents, training job program participants, assisting in Human Resources
- SPEAK Program Volunteer Assistant duties: volunteer support including communicating with volunteers regarding the SPEAK program and scheduling training appointments.
Education
High School Diploma -
Northwest Local Schools
Canal Fulton, Ohio01-2008
Medical Assisting Associates Degree -
Stark State College
North Canton, OhioSkills
- Patient intake process
- Medical terminology
- Authorization management
- Patient advocacy
- Attention to detail
- Organizational skills
- Communication skills
- Team collaboration
- Problem solving
- Active listening
Accomplishments
- 2016 February Sales Person of the Month- Hit my sales goal at 146% by coordinating 2 magazines for the
- The EnVision magazine is an award magazine with editorial from multiplecompanies in the Association and was distributed to over 80,000 households
- Sold more ad’s than space allowed requiring the book to be increased by 4 pages
- How magazine that was distributed to over 35,000 households and passed out at the Home and Flower
- Obtained a Digital Marketing Certification from Local Edge
Timeline
Referral Specialist
Community Healthcare
02.2022 - 04.2026
Scheduler/Prior Authorization Specialist
Cleveland Clinic Mercy Cardiovascular Institute
06.2019 - 02.2022
Medical Office Coordinator
Prestige Home Healthcare
08.2018 - 05.2019
Service Advisor
Progressive Auto Group
04.2017 - 08.2018
Account Executive
Market Magazine
08.2016 - 04.2017
Outside Real Estate Sales Representative
Akron Beacon Journal
10.2014 - 07.2016
Medical Receptionist
Pulmonary Physicians Inc
06.2014 - 10.2014
Medical Receptionist
Gastroenterology Specialists Inc
07.2012 - 06.2014
Receptionist and Volunteer Assistant
Goodwill Industries of Greater Cleveland and East Central Ohio, Inc
06.2008 - 07.2012
High School Diploma -
Northwest Local Schools
Medical Assisting Associates Degree -
Stark State College