Veronica Lewis
Texarkana,AR
Summary
Experienced healthcare administrative professional with a strong background in patient registration, scheduling, and referral coordination. Proven leader with expertise in managing and training staff, optimizing clinic operations, and enhancing patient satisfaction. Proficient in EMR systems, including Athena, Meditech, Cerner & ECW. Committed to delivering exceptional patient care and supporting clinical teams in dynamic healthcare environments.
Professional Referral Specialist with track record of delivering impactful results. Adapt at coordinating referrals, navigating complex systems, and ensuring seamless communication between parties. Strong focus on team collaboration, adaptability, and achieving desired outcomes. Known for problem-solving skills, reliability, and maintaining high standards in all tasks. Experienced with managing referral systems and client coordination. Utilizes strong communication skills to ensure accurate and timely referrals. Track record of effective problem-solving and adaptability, contributing to team success.
Overview
26
26
years of professional experience
Work History
Referral Specialist
CHRISTUS St. Michael Health System
04.2024 - Current
- Coordinate and process patient referrals to specialists and other healthcare providers, ensuring timely and accurate completion.
- Verify patient insurance information and obtain necessary authorizations and pre-certifications for referrals.
- Maintain and update referral records in the electronic medical record (EMR) system, ensuring accuracy and compliance with privacy regulations.
- Follow up with patients, specialists, and insurance companies to ensure that referrals are completed and documented appropriately.
- Ensure all referral documentation is complete and submitted to the appropriate parties in a timely manner.
- Full-time
Office Coordinator & Registrar / Front Desk Registrar
CHRISTUS St. Michael Health System
10.2015 - 04.2024
- Oversaw a team of three business processing staff, including health information management, front desk operations, scheduling, and patient registration, within an Obstetrics and Gynecology Clinic.
- Coordinated weekly patient schedules and appointments, managing calendar conflicts and optimizing office efficiency.
- Supervised front desk activities, including patient check-in/check-out, and ensured all clerical tasks were completed accurately and promptly.
- Maintained and updated patient records in EMR systems, ensuring compliance with privacy regulations.
- Handled patient inquiries and concerns, providing excellent customer service and resolving issues in a timely manner.
- Managed insurance verification, authorizations, and billing processes, including collecting co-payments and handling patient balances.
- Assisted with implementation of office policies and procedures, ensuring adherence to healthcare regulations and standards.
- Trained new front desk staff on procedures, ensuring they understand and follow office protocols.
- Verified and updated patient information, including insurance details and contact information.
- Collected co-payments, co-insurance amounts, and any outstanding balances.
Labor and Delivery Registrar / Front Office Coordinator / Scheduling Coordinator / Medical Records Clerk
Wadley Regional Hospital
04.2000 - 10.2015
- Maintain organized and up-to-date patient records, ensuring compliance with HIPAA and other regulations.
- Coordinated with clinical staff to confirm patient room assignments and communicate any special needs or instructions.
- Provided patients and their families with information regarding hospital policies, procedures, and amenities.
- Handled patient inquiries and concerns, providing timely and empathetic assistance.
- Ensured the registration area was clean, organized, and equipped with necessary supplies.
- Led and oversaw business processing staff, health information management, front desk operations, scheduling, and patient registration within the Admissions and Day Surgery Department.
- Provided comprehensive training for new and current staff members on front desk procedures and functions.
- Ensured accurate verification of insurance and collection of co-payments and co-insurance amounts.
- Reviewed super bills for accuracy, processed them through the billing system, and ensured collection of remaining balances.
- Communicated with patients to confirm appointments, provide reminders, and handle rescheduling or cancellations.
- Provided patients with information about appointment logistics, directions, preparation instructions, and expected wait times.
- Ensured all pre-appointment requirements, including authorizations and paperwork, were completed.
- Collaborated with clinical staff to manage schedules and balance workloads.
- Ensured accuracy and completeness of medical records, including documentation and diagnostic results.
- Retrieved medical records as needed for patient care and research.
Education
Diploma -
Texas High School
Texarkana, TXSkills
- Appointment Scheduling
- Billing Software
- Customer Service
- Electronic Medical Records Software
- Insurance Verification
- MEDITECH EHR Software
- Operational Efficiency
- Patient Intake
- Patient Registration
- Patient Satisfaction
- Insurance verification
- Data entry proficiency
- Medical terminology
- Appointment scheduling
- Multi-line telephone operation
- Outbound calls
Timeline
Referral Specialist
CHRISTUS St. Michael Health System
04.2024 - Current
Office Coordinator & Registrar / Front Desk Registrar
CHRISTUS St. Michael Health System
10.2015 - 04.2024
Labor and Delivery Registrar / Front Office Coordinator / Scheduling Coordinator / Medical Records Clerk
Wadley Regional Hospital
04.2000 - 10.2015
Diploma -
Texas High School