Trina Herdman
Culloden,West Virginia
Summary
Seasoned Referral Specialist with demonstrated experience in the healthcare industry. Skilled in facilitating communication between patients and medical professionals, ensuring proper patient care through accurate referral processes. Known for problem-solving abilities, interpersonal skills, and commitment to maintaining high standards of confidentiality and professionalism. Previous roles have resulted in enhanced operational efficiency and improved patient satisfaction.
Overview
5
5
years of professional experience
Work History
Referral Specialist
Family Care Clinic
Saint Albans, West Virginia
05.2023 - Current
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Processed and approved multiple daily referrals, coordinating with insurance companies and sending approvals to doctors' offices.
- Tracked and managed daily referrals, ensuring timely communication with patients and doctors' offices to obtain necessary office notes.
- Coordinated referral approvals and insurance verifications, maintaining daily tracking and communication with patients and medical offices.
Customer Service Representative
Thomas wvu ENT
Charleston, West Virginia
08.2022 - 05.2023
- Greeted patients at the front desk, checked insurance, collected co-pays, and managed referrals.
- Greeted patients at the front desk, verified insurance, collected co-pays, managed referrals, and scheduled appointments.
- Answered multi-line phone calls, provided exceptional customer service, and handled daily office responsibilities.
- Reconciled daily deposits and credit card payments accurately.
Customer Service Representative
Thomas WVU Primary care
Charleston, West Virginia
08.2019 - 10.2021
- Provided exceptional customer service by checking in patients, processing insurance and co-payments, and scheduling appointments.
- Managed daily administrative tasks including faxing documents, handling multi-line phone systems, and checking patients out.
- Ensured efficient patient flow by coordinating appointments and managing front desk operations.
Education
High School Diploma -
Poca High School
Poca, WV06-1986
Skills
- Appointment reminders
- Lead generation
- Pre-authorizations
- Database management
- Medical terminology
- Healthcare industry
- Insurance verification
- Appointment scheduling
- Follow-up skills
- Patient confidentiality
- Insurance pre-certification processes
- Multi-line telephone operation
- Multi-line phone proficiency
- Record preparation
- Patient scheduling
- Medical terminology knowledge
- Accurate documentation
- HIPAA regulations
- Organizational growth
- Medical scheduling
- Healthcare systems
- Referral wait list management
- Electronic patient charts
- Follow-up coordination
- Outbound calls
- Referral tracking
- Referring physician communication
- Physician reports
Timeline
Referral Specialist
Family Care Clinic
05.2023 - Current
Customer Service Representative
Thomas wvu ENT
08.2022 - 05.2023
Customer Service Representative
Thomas WVU Primary care
08.2019 - 10.2021
High School Diploma -
Poca High School
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