Kristy Matthews
Lawton
Summary
Dynamic healthcare professional with extensive experience as a Referral Specialist at LCHC, adept at insurance verification and patient scheduling. Proven ability to enhance operational efficiency through effective communication and data management. Committed to maintaining patient confidentiality while ensuring timely access to services, fostering collaboration among healthcare teams.
Overview
9
9
years of professional experience
Work History
Referral Specialist
LCHC
Lawton, OK
01.2026 - Current
- Assisted patients in navigating referral processes to ensure timely access to necessary services.
- Coordinated communication between healthcare providers and patients to facilitate appointments and follow-ups.
- Maintained accurate records of referrals using electronic health record systems to ensure data integrity.
- Supported the development of patient education materials for effective communication regarding referral options.
Office Manager
LCHC
Lawton, OK
08.2018 - 12.2025
- Managed office operations, ensuring efficient workflow and organization across departments.
- Implemented scheduling systems, optimizing resource allocation and staff productivity.
- Developed and maintained filing systems, enhancing document retrieval and information sharing.
- Coordinated communication between teams, fostering collaboration and project alignment.
- Oversaw inventory management processes, streamlining supplies procurement and cost control.
- Trained new staff on office protocols, contributing to a knowledgeable and effective team environment.
- Monitored performance metrics, identifying areas for enhancement in service delivery and staff engagement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Coordinator
Memorial Hospital
Lawton, OK
02.2017 - 08.2019
- Coordinated daily office operations to enhance efficiency and support patient services.
- Managed scheduling for staff meetings, appointments, and departmental activities to optimize workflow.
- Facilitated communication between departments to ensure timely information exchange and collaboration.
- Maintained accurate records and documentation in compliance with hospital policies and regulations.
- Trained new staff on office procedures, software applications, and best practices for operational excellence.
- Implemented organizational systems that improved data retrieval and reduced administrative errors.
- Oversaw inventory management, ensuring availability of supplies while minimizing waste and costs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Certificate of Technical Studies - Dental Assisting
PLATT COLLEGE
Lawton, OK08-2016
High School Diploma -
Duncan High School
Duncan, OK05-2004
Skills
- Insurance verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology
- Database management
- Patient confidentiality
- Physician authorizations
- Appointment scheduling
- Healthcare industry
- Appointment reminders
- Record preparation
- Medical terminology knowledge
- HIPAA regulations
- Patient scheduling
- Referral tracking
- Medical scheduling
- Outbound calls
- Insurance precertification processes
- Referring physician communication
- Patient records oversight
Timeline
Referral Specialist
LCHC
01.2026 - Current
Office Manager
LCHC
08.2018 - 12.2025
Office Coordinator
Memorial Hospital
02.2017 - 08.2019
Certificate of Technical Studies - Dental Assisting
PLATT COLLEGE
High School Diploma -
Duncan High School