Kaylei Richards
Reading,PA
Summary
Dedicated to establishing a long-term career that fosters collaboration and teamwork, with a strong desire to contribute valuable skills for a seamless work environment. Committed to continuous growth and development, aiming to become an indispensable asset to any organization. Embraces challenges with confidence, demonstrating adaptability and the ability to take charge in unfamiliar situations. A proactive approach ensures that no task is too big, paving the way for success and innovation within the team.
Overview
16
16
years of professional experience
Work History
Customer Care Representative II
UGI Utilities Inc
Denver, PA
09.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring timely updates and accurate information.
- Trained new staff on customer service protocols and company systems.
- Acquired comprehensive knowledge across all fields to enhance customer assistance and achieve first-call resolution.
- Collaborated with email team to manage and respond to incoming customer inquiries.
Office Manager & Fence Estimator
K&J Exteriors LLC
Sinking Spring
06.2020 - 07.2022
- Provided one on one service by making personal home visits to measure properties and provide estimates on what services they are looking for.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented office procedures, enhancing organizational effectiveness.
- Streamlined communication processes between departments, improving collaboration and response times.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed an maintained all forms of social media and enhanced advertisement on multiple platforms
Sales
Maidencreek TV & Appliance
Reading
11.2009 - 07.2020
- Increased sales by implementing effective sales strategies and building strong customer relationships.
- Maintained organized records to ensure efficient data retrieval and reporting.
- Directed customers around the showrooms and assisted them in selecting the perfect appliances for their home.
- Acquired in-depth knowledge in the field to empower customers with informed decision-making.
- Streamlined appointment scheduling processes, ensuring maximum efficiency and client satisfaction.
- Managed appointment scheduling to maximize efficiency and accommodate client needs.
- Elevated showroom cleanliness standards to enhance customer viewing experience.
Service
Maidencreek TV & Appliance
Reading
11.2009 - 07.2020
- Handled customer interactions to ensure timely resolution of appliance-related concerns.
- Managed vendor and manufacturer relationships to secure efficient part replacements and provide complimentary services for customer satisfaction.
- Procured necessary parts to ensure timely job completion and conducted follow-up calls upon product arrival.
- Coordinated service technicians' schedules, facilitating parts retrieval and providing customers with accurate arrival timeframes.
Office Administrator
Maidencreek TV & Appliance
Reading
11.2009 - 07.2020
- Welcomed customers and guided them to appropriate departments.
- Managed general incoming calls, ensuring accurate routing to appropriate personnel.
- Oversaw maintenance of customer files and ensured accurate documentation within the system.
- Supported accounts payable and receivable operations through accurate data entry and meticulous paperwork balancing.
Education
High School Diploma -
Reading High School
Reading, PA06-2004
Skills
- Microsoft Office
- Customer engagement
- Proficient in deadline management
- Performs well under pressure
- Strong team collaborator
- Social media engagement
- Quickly adjusts to new environments
- Skilled in multitasking
Timeline
Customer Care Representative II
UGI Utilities Inc
09.2022 - Current
Office Manager & Fence Estimator
K&J Exteriors LLC
06.2020 - 07.2022
Sales
Maidencreek TV & Appliance
11.2009 - 07.2020
Service
Maidencreek TV & Appliance
11.2009 - 07.2020
Office Administrator
Maidencreek TV & Appliance
11.2009 - 07.2020
High School Diploma -
Reading High School