Kayleigh Flores
San Antonio,TX
Summary
Clinical services leader with proven ability to drive quality patient care and optimize operational efficiency. Strong focus on team collaboration, ensuring seamless integration of clinical practices and staff development. Skilled in strategic planning, regulatory compliance, and patient-centered care, adaptable to shifting priorities and demands. Recognized for leadership in fostering results-driven environment and enhancing service delivery.
Overview
5
5
years of professional experience
Work History
Director of Clinical Services
Innova Recovery Center
09.2024 - Current
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Ensured patient safety by developing robust risk management strategies and proactively addressing potential issues before they escalated.
Mental Health Counselor
Early Recovery Services-Self Employed
08.2019 - 09.2024
- Established strong partnerships with local schools, hospitals, and social service agencies to facilitate seamless coordination of care across multiple settings.
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Completed assessments and planned customized treatments, applying wide range of resources.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
Education
Master of Science - Clinical Mental Health Counseling
The University of Texas At San Antonio
San Antonio, TX08.2019
Skills
- Clinical Leadership
- Patient Safety
- Healthcare management
- Quality Improvement
- Staff Development
- Clinical Supervision
- Direct Patient Care
- Collaborative skills
- Effective Communication
- Developing training programs
- Employee Performance Evaluations
- Individual and Group Counseling
- Substance abuse support
- Emotional Regulation Techniques
- EMDR Therapy
Timeline
Director of Clinical Services
Innova Recovery Center
09.2024 - Current
Mental Health Counselor
Early Recovery Services-Self Employed
08.2019 - 09.2024
Master of Science - Clinical Mental Health Counseling
The University of Texas At San Antonio
Similar Profiles
Alexis RodriguezAlexis Rodriguez
Admissions Coordinator at Innova Recovery CenterAdmissions Coordinator at Innova Recovery Center
Alexia SamuelsAlexia Samuels
Residential Chef at Innova Recovery CenterResidential Chef at Innova Recovery Center
Roy ReinaRoy Reina
Mental Health Technician Manager at Nexus Neurorecovery CenterMental Health Technician Manager at Nexus Neurorecovery Center