Kayleigh Goodrich
Brandon,FL
Summary
Dedicated operations coordinator with over a decade of experience in operational and administrative roles, specializing in improving organizational processes, team management, and customer service. Known for exceptional attention to detail, strong communication skills, and the ability to work effectively under pressure. Proficient in Microsoft Office, Google Workspace, Monday.com, and Salesforce.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
Whimsy + Wellness
10.2020 - Current
- Developed and implemented efficient organizational systems, streamlining processes across departments.
- Managed inventory and vendor relations, coordinating with both domestic and international suppliers.
- Proofread and managed marketing materials for accuracy and compliance.
- Researched productivity tools to enhance team efficiency.
Operations Manager
Feld Entertainment, Inc.
04.2018 - 03.2020
- Directed order fulfillment and team performance for a six-member operations team.
- Streamlined department operations, increasing efficiency by restructuring processes in Salesforce.
- Coordinated with Sales Manager and National Director on campaign setups and territory assignments.
- Managed timelines and deliverables for over 200 annual engagements.
Senior Sales Coordinator
Feld Entertainment, Inc.
05.2016 - 04.2018
- Collaborated with the National Director and Training Manager to monitor and support sales representatives' progress, ensuring alignment with performance goals.
- Standardized processes across sales teams and coordinators, fostering consistency and efficiency.
- Developed detailed, step-by-step operational documentation to streamline team procedures and training.
Team Sales Coordinator
Feld Entertainment, Inc.
09.2013 - 06.2016
- Managed end-to-end Salesforce data entry for each engagement, from initial setup to completion.
- Set and tracked order deadlines for team engagements to maintain schedules and meet targets.
- Updated client order details and monitored ticket delivery to ensure timely receipt.
- Collaborated with the sales team lead to supervise team activities, supporting alignment and progress toward goals.
Group Sales Representative
Feld Entertainment, Inc.
05.2013 - 09.2013
- Contacted businesses to share group pricing, surpassing sales targets through proactive outreach.
- Provided customer service to clients and coordinated large group ticket orders.
Education
Some College (No Degree) - Psychology
University of South Florida
Tampa, FLSkills
- Team Collaboration & Communication
- Project Management & Prioritization
- Vendor Relations
- Customer Service
- Microsoft Office Suite, Google Workspace, Mondaycom, Salesforce
Accomplishments
- Strategized with Leadership: Collaborated with the National Director and Sales Manager to review data for 100 markets, ensuring effective market assignments for sales teams.
- Special Projects Success: Partnered with the Sales Manager on high-revenue projects like school shows and scouts, boosting revenue and team performance.
- Personal and Professional Growth: Developed a deep understanding of effective communication, and leveraging personal strengths, which contributed to departmental growth and efficiency.
Timeline
Operations Coordinator
Whimsy + Wellness
10.2020 - Current
Operations Manager
Feld Entertainment, Inc.
04.2018 - 03.2020
Senior Sales Coordinator
Feld Entertainment, Inc.
05.2016 - 04.2018
Team Sales Coordinator
Feld Entertainment, Inc.
09.2013 - 06.2016
Group Sales Representative
Feld Entertainment, Inc.
05.2013 - 09.2013
Some College (No Degree) - Psychology
University of South Florida
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