Kayleigh Malbrough
Raceland ,LA
Summary
Dynamic professional with a proven track record in customer service and staff scheduling. Excelled in resolving customer complaints and fostering a positive work environment, demonstrating exceptional communication skills and a commitment to excellence. Skilled in both conflict resolution and effective team management.
Overview
3
3
years of professional experience
Work History
Bartender Shift Manager
Lafourche Crossing Bar
02.2024 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Waitress
Sphars Seafood
08.2022 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Cashier
Rouses Supermarket
01.2022 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
Beauty - Esthetics
Lasalle Tech
Houma, LA10.2022
Skills
- Scheduling Staff
- Customer Service
- Handling Difficult Customers
- Clear and effective communication
Timeline
Bartender Shift Manager
Lafourche Crossing Bar
02.2024 - 10.2024
Waitress
Sphars Seafood
08.2022 - 02.2024
Cashier
Rouses Supermarket
01.2022 - 08.2022
Beauty - Esthetics
Lasalle Tech
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