Kayleigh M. Desharnais
Leominster,MA
Summary
To obtain a challenging position with TTM Technologies, Inc. where I can grow personally and professionally all while reflecting the highest standards of conduct and professionalism for the company.
Overview
15
15
years of professional experience
Work History
Veterinary Receptionist
Apple Country Animal Hospital
09.2022 - Current
- Answer incoming calls through a multi-line phone system.
- Triage incoming patients to determine treatment needs, and urgency of care.
- Reduce wait times for clients by promptly checking in patients upon arrival at the clinic.
- Maximize appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Enter data from pet records and office visits into the computer system.
- Field phone calls from pet owners, answer questions, and take messages for veterinarians.
- Provide compassionate support during difficult situations, such as end-of-life decisions or emergency visits, establishing trust with clients.
Customer Service Representative
Telemynd
09.2021 - 09.2022
- Handle incoming calls to intake new clients into the electronic records system.
- Respond to customer requests for therapy and psychiatry services, and provide accurate information.
- Schedule therapy and psychiatry appointments for clients and their families.
- Maintain detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Collaborat with team members to develop best practices for consistent client care.
- Exhibit high energy and professionalism when speaking with clients and medical providers.
Inspection/Rework
TTM Technologies, Inc.
01.2021 - Current
- Use microscope to inspect variety of parts based on certain specifications per customer
- Manually apply solder paste and rework with vessel/hot plate
- Read, record and report required product data accurately both in paper router and computer applications
- Run several different machines to test functionality and quality of parts
- Work within a fast-paced high production environment
- Help with training new employees to learn inspection
Team Lead/MAP Certified/Direct Support Professional
Becket Family of Services
06.2020 - 01.2021
- Provide supervision and mentoring to clients, including role modeling appropriate behavior, redirection and crisis management
- Teach daily living skills, meal preparation and hygiene practices
- Be a positive role model to help shape growth and build trust
- Be a first line of support to provide emotional stability during moments of crisis
- Administer medications to clients at the appropriate times needed
- Keep a detailed record of all medications entering and leaving the residence
- Complete data collection for each client during shift
- Audit client records
Sleep Coach/Referral Coordinator
Regional Home Care
05.2018 - 06.2020
- Educate patients on diagnosis and sleep therapy
- Monitor patient usage with sleep equipment
- Maintain settings to help keep patients comfortable
- Communicate changes/issues with doctors and patients to assist with sleep equipment
- Answer phone calls from doctors and patients with questions/concerns regarding compliance of equipment usage
- Troubleshoot machine issues/adjustments
- Call patients bi-weekly to track their data and guide them through their initial three to six months
- Help patients order supplies for their equipment
- Fax/email sleep reports to doctors upon request
Claims Representative/Receptionist
Sullivan Insurance Group
06.2014 - 05.2018
- Answer all calls and direct according to clients' needs
- Report claims to insurance carriers
- Correspond with clients on progress of their claim
- Open all mail and distribute to employees
- Order all supplies for the office
- Put together insurance proposals for delivery to client
- Extensive organizational and multi-tasking skills
- Fix copiers and/or fax machines when there is a problem
- Interact with clients and vendors on the phone as well as walk-in's
- Book meetings and conference calls
- Stamp and sign insurance forms for coverage
- Complete projects given to me by multiple agency owners
Assistant Manager/Team2 Trainer/Party Hostess/Cashier
Chuck E. Cheese
12.2009 - 07.2016
- Managerial tasks such as balancing the safe, preparing/making daily deposits and finalizing daily/weekly reports for regional management
- Running daily shifts
- Organizational and multi-tasking skills
- Supervising5 to15 cast members during shifts
- Training new hires/present cast members
- Extensive interaction with guests in person and via telephone
- Coordinating facility equipment repairs
- Coordinating/hosting birthday parties
- Extensive cleaning
Personal Care Assistant
Seven Hills Foundation
11.2012 - 10.2015
- For deaf and blind individual with dystonia
- Assist with activities of daily living
- Assist with physical therapy
- Coordinate and assist doing craft activities
- Encourage and teach independence
- Prepare meals
- Light household cleaning
- Sign language for communication
Education
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Mount Wachusett Community College
Leominster, MAundefined
Fitchburg State University
Fitchburg, MAundefined
Leominster High School
Leominster, MAundefined
Medication Administration Program
Leominster, MASkills
- Strong Communication
- Attentive to Detail
- Critical Thinking
- Flexibility
- Patience
- Problem Solving
- Strong Organization Skills
- Empowers Others
Awards
Awards: Daughters of the American Revolution Good Citizen Award2010
Timeline
Veterinary Receptionist
Apple Country Animal Hospital
09.2022 - Current
Customer Service Representative
Telemynd
09.2021 - 09.2022
Inspection/Rework
TTM Technologies, Inc.
01.2021 - Current
Team Lead/MAP Certified/Direct Support Professional
Becket Family of Services
06.2020 - 01.2021
Sleep Coach/Referral Coordinator
Regional Home Care
05.2018 - 06.2020
Claims Representative/Receptionist
Sullivan Insurance Group
06.2014 - 05.2018
Personal Care Assistant
Seven Hills Foundation
11.2012 - 10.2015
Assistant Manager/Team2 Trainer/Party Hostess/Cashier
Chuck E. Cheese
12.2009 - 07.2016
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Mount Wachusett Community College
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Fitchburg State University
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Leominster High School
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Medication Administration Program