Kayleigh Oker
Dunedin,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Owner
The Brass Rabbit Tattoo Co
07.2022 - Current
- Manages day-to-day business operations.
- Develops and maintains strong relationships with clients, resulting in repeat business and referrals.
- Manages financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluates industry competition regularly to maintain a competitive advantage in the marketplace.
- Maintains professional, organized, and safe environment for employees and patrons.
Chief Operations Officer
Dedicated Professionals, LLC
01.2010 - 10.2021
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Optimized customer experience with improved service standards, streamlined complaint resolution procedures, and enhanced internal communication systems for better response times.
- Implemented business development strategies, logo designs and website designs.
- Enhanced company growth by identifying new market opportunities and developing expansion strategies.
- Used ticketing systems to manage and process support actions and requests.
- Answered questions and provided information to customers about new software or hardware.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Offered new customers training to reduce frustration and improve customer satisfaction.
Education
Real Estate Sales Associate License - Real Estate
Bay Area Academy of Real Estate
Clearwater, FL06.2024
High School Diploma -
Florida State College At Jacksonville
Jacksonville, FL05.2006
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Staff Management
Strong organizational skills
Highly Professional
Works well independently
Tech-Savvy
Proficient in Microsoft Office
Timeline
Owner
The Brass Rabbit Tattoo Co
07.2022 - Current
Chief Operations Officer
Dedicated Professionals, LLC
01.2010 - 10.2021
Real Estate Sales Associate License - Real Estate
Bay Area Academy of Real Estate
High School Diploma -
Florida State College At Jacksonville
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