Kayleigh Orr
Lahaina,HI
Summary
I am a motivated and hardworking server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. I am dependable and like providing fast, high-quality customer service to guests in restaurant settings. Team collaboration and resolving issues with customers, waitstaff and management is very important to me.
Overview
10
10
years of professional experience
Work History
Server
Westin Maui Resort & Spa
05.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables or checks simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Banquet Server
Amway Grand Plaza
10.2023 - 06.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Maintained clean and safe work environment.
- Responded to guest inquiries and requests promptly and courteously.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Server
Uccellos
10.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Server
Leilani's on the Beach
02.2015 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Associate of Arts - Culinary Arts
Grand Rapids Community College
Grand Rapids, MI05.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- High-volume dining
- Service prioritization
- Allergy awareness
- Adaptable and Flexible
- Multitasking
- Excellent Communication
- Teamwork and Collaboration
Timeline
Banquet Server
Amway Grand Plaza
10.2023 - 06.2024
Server
Uccellos
10.2023 - 06.2024
Server
Westin Maui Resort & Spa
05.2018 - Current
Server
Leilani's on the Beach
02.2015 - 04.2020
Associate of Arts - Culinary Arts
Grand Rapids Community College
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