Kayleigh Quinones
Cypress,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Rock Creek Oral Surgery Specials
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Used internal software to process reservations, check-ins and check-outs.
Dental Assistant
Rock Creek Oral Surgery Specialist
05.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient X-rays and images by CBCT for review by dentist.
Crew Member
Circle K
11.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Tomball Memorial High School
Tomball, TX05.2022
Skills
- Time Management
- Customer Assistance
- Hospitality Service
- Scheduling Appointments
- Issue Handling
- Administrative Skills
- Call Answering and Routing
- Patient Records Gathering
- Scheduling
Timeline
Front Desk Receptionist
Rock Creek Oral Surgery Specials
05.2022 - Current
Dental Assistant
Rock Creek Oral Surgery Specialist
05.2022 - Current
Crew Member
Circle K
11.2021 - 05.2022
High School Diploma -
Tomball Memorial High School
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