Kayleigh Randall
Monroe,MI
Overview
6
6
years of professional experience
Work History
Server
Northside Bar and Grill
Monroe, Michigann
06.2020 - Current
- Addressed patron needs to create memorable experiences and foster guest loyalty.
- Customized service delivery to meet client expectations and enhance guest satisfaction.
- Resolved guest inquiries and complaints efficiently while maintaining professional communication.
- Managed special food requests and allergy requirements with care.
- Coordinated with coworkers to ensure seamless service and improve overall dining experience.
- Trained new employees to uphold service standards and restaurant standards.
Mental Health Professional
ProMedica
Sylvania, OH
12.2025 - 07.2026
- Provided crisis intervention support during emergency situations with patients.
- Facilitated group sessions focusing on coping strategies, relaxation techniques, support, communication skills, and stress management.
- Cultivated trusting relationships with patients to enhance engagement in the therapeutic process.
- Provided emotional support to patients, actively listening to their concerns and fostering trust.
- Documented patient progress and maintained accurate records, ensuring compliance with regulatory standards.
- Managed patient admissions, clarified unit guidelines, and completed legal documentation to facilitate effective care.
- Assisted nursing staff in addressing diverse patient needs, enhancing overall care delivery and patient satisfaction.
Behavior Technician (BT)
Magnet ABA Therapy
Monroe, MI
08.2025 - 10.2025
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Engaged clients in therapeutic activities that promoted skill development and social interactions through positive reinforcement, prompting, and shaping behaviors.
- Assisted in implementing individualized treatment plans for clients with behavioral challenges.
- Monitored client progress and documented behaviors during therapy sessions using data collection tools to inform treatment adjustments.
- Collaborated with Registered Behavior Technicians to adjust strategies based on client needs and responses.
- Provided crisis management by implementing de-escalation techniques, including redirection and calming strategies, to ensure client safety.
- Maintained a safe and supportive environment for clients during therapy sessions.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
Behavior Technician
Akoya Behavioral Health
Dundee, MI
04.2025 - 07.2025
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Assisted in implementing individualized treatment plans for clients with behavioral challenges.
- Monitored client progress and documented behaviors during therapy sessions using data collection tools to inform treatment adjustments.
- Collaborated with Registered Behavior Technicians to adjust strategies based on client needs and responses.
- Engaged clients in therapeutic activities that promoted skill development and social interactions through positive reinforcement, prompting, and shaping behaviors.
- Provided crisis management by implementing de-escalation techniques, including redirection and calming strategies, to ensure client safety.
- Maintained a safe and supportive environment for clients during therapy sessions.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
Education
Bachelor of Arts - Psychology
University of Toledo
Toledo, Ohio05-2025
Associate of Applied Science - Psychology
Monroe County Community College
Monroe, Michigan 04-2023
Master of Arts - Clinical Mental Health Counseling
Bowling Green State University
Bowling Green, Ohio09-2026
Skills
- Crisis intervention
- De-escalation techniques
- Group facilitation
- Data collection tools
- Patient documentation
- Behavior tracking
Timeline
Mental Health Professional
ProMedica
12.2025 - 07.2026
Behavior Technician (BT)
Magnet ABA Therapy
08.2025 - 10.2025
Behavior Technician
Akoya Behavioral Health
04.2025 - 07.2025
Server
Northside Bar and Grill
06.2020 - Current
Bachelor of Arts - Psychology
University of Toledo
Associate of Applied Science - Psychology
Monroe County Community College
Master of Arts - Clinical Mental Health Counseling
Bowling Green State University